Manager, Clinical Operations (Emergency Department)

Overview

The Manager, After Hours Clinical Operations is responsible for ensuring that patient care and services are delivered in accordance with the Hospital’s vision and strategic directions. As the most senior leader on-site, you will work closely with all clinical areas to support smooth, effective hospital operations. You will also coordinate after-hours responses to crisis and emergencies, provide support and initial investigations to ensure optimal management and communication of the event; this includes conducting effective event debriefs and enacting change. This role will address issues that arise among patients, families, staff and other stakeholders related to the provision of patient care. You will provide continuity in management, care and services by liaising with Unit Managers, Directors and the Administrator on-call. As a people leader, you will mentor and coach Team Leads in effective decision-making and team engagement. The Manager, After Hours Clinical Operations will be required to makedecisions regarding the best utilization of resources across the hospital, ensuring we optimize patient flow and transitions throughout the organization.

Education

• Current registration with College of Nurses of Ontario.
• Baccalaureate Degree in nursing.
• Masters in nursing or a related field, preferred.

Qualifications

• Strong leadership skills including demonstrated ability to work independently, leveraging stakeholders to make effective decisions and support patients and staff.
• Sound knowledge of risk management and best practice related to patient and staff safety and continuous quality improvement.
• Demonstrated business acumen.
• Broad knowledge of patient care population service challenges and program/ service research.
• Knowledge of scheduling and staffing principles and experience with staffing.
• Demonstrated knowledge of organizational structures and functions.
• Sound labour and employee relations skills - experience in a unionized environment.
• Advocate for patient, staff and the advancement of professional practice.
• Demonstrated ability to develop a healthy workplace including fair and equitable work practices.
• Demonstrated superior problem solving, analytical and critical thinking skills.
• Demonstrated embodiment of MGH Core values; proven ability to work effectively as a team member.
• Working knowledge of clinical/administrative computer software, including MS office, scheduling and payroll systems.
• Excellent verbal and written communication skills.
• Good work and attendance record required.
• All employees of MichaelGarron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
• Proven ability to engage staff in patient focused, evidence based high quality patient care.
• All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.
• All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
• Minimum of five (5) years recent related clinical experience within an acute care setting, at least two years in a leadership capacity.

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption pursuant to the OntarioHuman Rights Code.