Clinical Director Jobs

Shift Collab, Canada’s leading virtual mental health company, is looking for an experienced mental health professional with extensive experience in clinical operations and leadership to join our team as Clinical Director. As Clinical Director, your top priority is to manage our team of 100+ Social Workers and Psychotherapists, ensuring that they are happy and engaged, that their caseloads are full, and that they are achieving the professional growth that they desire.

Reporting directly to the Executive Team, the Clinical Director will drive the innovation of Shift’s clinical service delivery and programming while supporting our company’s vision, mission, and values.

This position is right for you if…

• You have incredible interpersonal skills; you love mentoring therapists, supporting their growth, and seeing them shine
• You are action-oriented, responsive, and able to manage multiple priorities at once
• You are a strategic thinker who has the ability to effectively manage a large team of clinicians while driving revenue and the company’s vision forward
• You are a demonstrated leader in clinical operations and leadership with a proven track record, looking to take on a new adventure!
• You are able to balance the standards of best practice with business objectives, effectively developing programs, systems, and processes that meet the needs of both

Responsibilities

• Review and respond to legal and/or privacy concerns, and monitor regulatory compliance for our clinical services
• Work with the Executive Team to provide and implement a strategic vision and long-term planning for the future of client services
• Manage the therapy team; provide guidance and mentorship related to professional growth, caseload optimization, and engagement at Shift
• Manage and optimize clinical resourcing, oversee hiring and recruitment efforts, identify practice gaps and areas for growth and improvement of clinical offerings at Shift
• Design, execute, and manage clinical systems and processes including emergency escalation procedures, client feedback and complaint resolution, and compliance with regulatory standards
• Participate in key business relationships with community partners, referral partners, and channel partners to build community and foster connection
• Manage and oversee clinical supervision and professional development programming inclusive of one-on-one clinical supervision program leads, student internship practicum programs, clinical training, and so on
• Provide clinical and organizational leadership across departments, owning the overall development, strategic planning, and service delivery of clinical services at Shift Collab
• Conduct an ongoing evaluation of Shift Collab’s operational needs; establish and meet service delivery targets and facilitate quality improvements across service offerings
• Design, maintain, distribute, and manage clinical tools, policies, and procedures
• Engage in community networking and recruiting events, building and sustaining relationships with partner organizations and institutions
• Complete proactive therapist caseload and compensation reviews
• Develop clinical budgets in collaboration with the leadership team and CFO to support revenue and expense targets
• Ensure clear and measurable standards/benchmarks, and performance indicators are in place for evaluating the quality of assessments and clinical interventions

Requirements

• Experience working with diverse populations
• Excellent communication, interpersonal, and leadership skills
• Master’s degree in social work, psychology, counseling, or a related field
• Excellent with technology with demonstrated proficiency on tech platforms like Zoom, Google Workspace, Jane, or an equivalent practice management software
• Satisfies requirements for the Clinical Supervisor designation with the CRPO
• Registration in good standing with a recognized provincial regulatory body
• Ten years of experience in a clinical setting, with at least five years in a supervisory or leadership role