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Incident Manager Jobs

Tier 2 / Incident Manager Jobs
By Cognosante At Field, British Columbia, Canada
Support the Learning Management System Administrator as needed
5 years of customer service experience
2 years of Tier 2 experience
Develop and update SOPs and processes
Train Service Desk Personnel as needed
Be able to obtain a Public Trust and Census Clearance
Incident Manager [Bell Canada]
By CareerBeacon At Montreal, Quebec, Canada
Meet with Customer Service Account Managers on a regular basis to present results and action plans related to Problem Management activities
Responsible to implement solutions to improve the customer experience
Coordinate with internal teams, partners and suppliers to establish communications and manage expectations
The Incident Manager acts as the single point of contact for all customer escalations and service assurance related issues
3 years or more industry experience
In-depth knowledge of telecommunications industry; More specifically in the following fields:
Team Lead - Incident Response
By TEEMA At Canada
Conduct in-depth analysis of security incidents, root cause analysis, and post-incident reviews. Prepare comprehensive incident reports for management
Stay up-to-date with the latest cyber threats and vulnerabilities, and implement proactive measures to enhance the organization's security posture.
Continuously enhance incident response procedures and policies to strengthen the incident response capabilities of the organization.
Bachelor's Degree in Computer Science, Cybersecurity, Information Technology, or a related field. Relevant certifications (e.g., CISSP, CISM, GIAC) are a plus.
Demonstrated experience in leading teams
In-depth knowledge of incident response methodologies, tools, and best practices.
Incident Process Owner Jobs
By Mark Anthony Group At Vancouver, British Columbia, Canada
5 years’ demonstrable experience in Incident & Request Management
2 years’ experience or equivalent knowledge in the area of IT infrastructure
Strong IT infrastructure knowledge; proven root cause analysis skills
Provide business requirements for the tools and interfaces that support the processes and groom the product backlog.
Manage the lifecycle of problems arising from major incidents, including problem identification, investigation, root cause analysis and diagnosis.
3 years’ Major Incident Coordinator experience and using ServiceNow or equivalent ITSM tool
Incident Manager Jobs
By Confidential At British Columbia, Canada
Setting up of Technical & Management Bridge
100% Employer paid benefits (Health/Dental/Vision)
To manage customer incidents 24X7 and ensure minimal disruption to the service
Strong analytical, organizational, and problem-solving skills.
Strong customer communication skills with the ability to communicate technical issues to non-technical customers.
Ability to work well within a team to learn and share knowledge.
Incident Manager Jobs
By Confidential At Vancouver, British Columbia, Canada
Setting up of Technical & Management Bridge
100% Employer paid benefits (Health/Dental/Vision)
To manage customer incidents 24X7 and ensure minimal disruption to the service
Strong analytical, organizational, and problem-solving skills.
Strong customer communication skills with the ability to communicate technical issues to non-technical customers.
Ability to work well within a team to learn and share knowledge.
Incident Manager Jobs
By Viva Tech Solutions At Toronto, Ontario, Canada
At least three year's experience working in IT service management, or a similar role.
Strong knowledge of IT service management software including ITIL.
Strong problem solving, analytical, and time management skills.
Excellent managerial skills and ability to collaborate with team members.
Bachelor's degree in information technology, engineering, or a related field.
Ability to analyze a high volume of technical data and work in a fast-paced environment.
Incident Process Manager And Change Manager
By TEEMA At Toronto, Ontario, Canada
A minimum of 5 years of combined experience in organizational change management, process improvement, organization development, communications, or a related field
Change management experience in Workday (or cloud-based ERP) implementations preferred.
Experience in an ERP implementation project or software implementation projects in a change management specialist role is preferred.
Knowledge of organizational change management principles, methodologies, and tools
Comfort and experience interacting with and influencing senior executives.
Strong knowledge of business process mapping (BPMN) and improvement/optimization.
Cybersecurity Incident Response Manager
By Aviva Canada At Greater Toronto Area, Canada
Outstanding technical skills, knowledge of network protocols and network communication principles, understanding of vulnerabilities and remediation techniques
Defining and maintaining Information Security Incident Management Process and build procedure documents for incidents handling
SIEM, Log Management, Network Security & Monitoring
Managing, maintaining and improving Incident Response capabilities to detect, proactively hunt for and respond to sophisticated cyberattacks
Outstanding knowledge in the following Cybersecurity domains:
Excellent problems solving skills, ability to coordinate with different local and global teams
Incident Manager Jobs
By LanceSoft, Inc. At Scarborough, Ontario, Canada
3+ years of hands-on technical working experience with the Incident Management of complex IT environments at large organizations.
Experience with ITSM tools (ServiceNow is a plus) with strong understanding of service management principles it supports.
Banking & finance services industry experience is an asset.
6+ years of progressive IT working experience that spans a high-level understanding of full stack technologies used in a large enterprise.
3+ years of hands-on technical working experience in handling incident bridges involving support teams from multiple geographies & global time zones.
ITIL Foundations certified (ITIL V3, 2011 or V4).
Incident Manager Jobs
By Adecco At Greater Toronto Area, Canada
• Banking & finance services industry experience is an asset.
Medical and dental benefits once qualified
Adecco is currently seeking a highly motivated individual for a full-time position as a Incident Manager.
Shifts: Monday to Friday – 16x7 shifts
Job type: Full-time | 12-Month Contract
Vacation pay paid out on each weekly pay cheque
Principal Operations Manager, Incident Management (Customer Identity)
By Okta At Canada
Training and Awareness: Develop and deliver training programs and awareness campaigns to educate employees on incident management processes, tools, and responsibilities.
Incident Management Expertise: In-depth knowledge of incident management principles, methodologies, and industry best practices
Project Management: Experience in managing incident management projects and initiatives, ensuring timely delivery and effective execution.
Incident Management Strategy: Improve upon and execute on a comprehensive incident management strategy aligned with business goals and industry best practices.
Process Improvement: Continuously assess and refine incident management processes, incorporating feedback and lessons learned to enhance efficiency, effectiveness, and stakeholder satisfaction.
Data Visualization Skills: Proven experience in developing and working Tableau driven dashboards and analytics.
Incident Handler (Remote Option) | Incident Handler (Remote Option) | Répondant Aux Incidents (Télétravail Offert)
By GoSecure At Montreal, Quebec, Canada
Excellent presentation skills and experience of presenting to senior management and senior leaders.
Experience in security technologies (i.e. incident case management, SIEM, SOAR, EDR, Intrusion Prevention, Digital Forensics).
Some after-hours responsibilities and escalations including weekends and holidays in support of incidents or other events.
3+ year experience in incident response or similar information security operations role.
One or more of the following certifications: GCIH, GCFE, GNFA, GREM
Knowledgeable about modern security related subjects and trends, for example, Advanced Persistent Threat (APT), rootkits, Spear Phishing, and credential compromise techniques.
Project Manager - It Operations (Deskside & Incident Management)
By Alpine Peak Management At Toronto, Ontario, Canada
Supporting infrastructure and network requirements from the Cloud Services and Deskside teams through Azure and M365 management
•Demonstrated experience in personnel management; ability to defuse tension among project team, should it arise
Incident Management - from monitoring to resolution
IT Service Management Support andAutomation,includingITIL practices
Leadprojects through the entire Project Management Lifecycle,working closely with Business and IT Leads.
Ensurecompliancewith the Client's policies, project management methodology and standards byconsistently applying project management processes,discipline,and controlsto projects, includingcreatingnecessary governance structures.
Sr. Service Management Analyst(Incident Manager)
By OpenText At Waterloo, Ontario, Canada
Participate in post Incidents activities (Problem Management): Root Cause, Preventative Actions, Monitoring, Process review
There may be a requirement to manage email outside of business hours for business needs
Critical Thinking/Improvements: Regular process reviews, assess constraints/limitations and offer recommendations
Analyzing Data and Root Cause: Identify system risks, audit risks, process risks and gaps, trends, and offer recommendations for improvement
Service oriented and strong soft skills
Ability to interface confidently with internal customers of various skill sets, expertise, and seniority (e.g., Senior Leadership)
Major Incident Manager Jobs
By Swoon At Toronto, Ontario, Canada
1 year of MAJOR Incident management experience
5 years of extensive work experience in IT or Business Environment
Critical thinking, problem solving, research skills and determination
Excellent written and spoken English communication skills
Ability to work in a fast-paced environment with minimal supervision
CONTRACT: 3-month contract to start
Cyber Defense Incident Responder
By Hitachi Energy At Zurich, Ontario, Canada

General Information Hitachi Energy, is looking for Cyber Defense Incident Responder to Drive all major cyber security incidents from evaluation to resolution. Oversee all aspects of incident ...

Incident Manager Jobs
By Computer Talk Technology Inc. At Canada
• Setting up of Technical & Management Bridge
Must be located in the Pacific Standard Time Zone to manage incidents in the West Coast
Strong analytical, organizational, and problem-solving skills.
Strong customer communication skills with the ability to communicate technical issues to non-technical customers.
Ability to work well within a team to learn and share knowledge.
Experience with web technologies (JavaScript, HTML/XML, Cookies, FTP/SFTP).
Incident & Problem Manager Jobs
By Ceridian At Canada
Serve as a subject matter expert for Ceridian’s incident management, cybersecurity, and privacy practices
Lead strategic or special projects required for Ceridian to meet its incident management objectives
Bachelor’s degree in Computer Science plus 5+ years related experience, or equivalent combination of education and related experience
Skills and experience we value
Effectively and reliably manage complex, and often highly sensitive, major incidents to conclusion by following the prescribed process
Experience managing complex cybersecurity and privacy investigations
Incident Manager Jobs
By HCLTech At Mississauga, Ontario, Canada
Job Title :- Incident Manager
• LEAD, manage, and coordinate activities and persons to create and execute action plan to drive resolution.
• Exceptional listening comprehension skills.
• Excellent written and verbal communication skills.
• Eager to test one’s-self professionally and push skill boundaries.
• Self-motivated and capable of leading one’s-self in a remote work stance with little supervision.

Are you looking for an exciting opportunity to manage and coordinate the resolution of critical incidents? We are looking for an experienced Incident Manager to join our team and help us ensure that our systems and services are running smoothly. You will be responsible for leading the investigation and resolution of incidents, as well as providing guidance and support to our teams. If you have a passion for problem-solving and a drive to ensure the best possible customer experience, this could be the perfect role for you!

Overview An Incident Manager is responsible for managing and resolving incidents that occur within an organization. They are responsible for ensuring that the incident is resolved in a timely and efficient manner, and that the organization is able to recover from the incident with minimal disruption. They are also responsible for communicating with stakeholders, providing updates on the incident, and ensuring that the incident is properly documented. Detailed Job Description An Incident Manager is responsible for managing and resolving incidents that occur within an organization. They are responsible for identifying the root cause of the incident, developing a plan to resolve the incident, and ensuring that the incident is resolved in a timely and efficient manner. They are also responsible for communicating with stakeholders, providing updates on the incident, and ensuring that the incident is properly documented. They must also ensure that the organization is able to recover from the incident with minimal disruption. Job Skills Required
• Excellent problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and manage multiple tasks
• Ability to work independently and as part of a team
• Knowledge of incident management processes and procedures
• Knowledge of IT systems and infrastructure
• Knowledge of IT security best practices
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT incident management
• Experience with IT service management tools
• Experience with IT security best practices
• Certification in ITIL or related field
Job Knowledge
• Knowledge of incident management processes and procedures
• Knowledge of IT systems and infrastructure
• Knowledge of IT security best practices
• Knowledge of IT service management tools
Job Experience
• 5+ years of experience in IT incident management
• Experience with IT service management tools
• Experience with IT security best practices
Job Responsibilities
• Identify the root cause of the incident and develop a plan to resolve it
• Communicate with stakeholders and provide updates on the incident
• Ensure that the incident is resolved in a timely and efficient manner
• Ensure that the organization is able to recover from the incident with minimal disruption
• Document the incident and ensure that all relevant information is captured
• Monitor incident resolution process and provide feedback
• Ensure compliance with IT security best practices