Register
Recruit Create CV

Incident Manager Jobs in British Columbia

Tier 2 / Incident Manager Jobs
By Cognosante At Field, British Columbia, Canada
Support the Learning Management System Administrator as needed
5 years of customer service experience
2 years of Tier 2 experience
Develop and update SOPs and processes
Train Service Desk Personnel as needed
Be able to obtain a Public Trust and Census Clearance
Incident Process Owner Jobs
By Mark Anthony Group At Vancouver, British Columbia, Canada
5 years’ demonstrable experience in Incident & Request Management
2 years’ experience or equivalent knowledge in the area of IT infrastructure
Strong IT infrastructure knowledge; proven root cause analysis skills
Provide business requirements for the tools and interfaces that support the processes and groom the product backlog.
Manage the lifecycle of problems arising from major incidents, including problem identification, investigation, root cause analysis and diagnosis.
3 years’ Major Incident Coordinator experience and using ServiceNow or equivalent ITSM tool
Incident Manager Jobs
By Confidential At British Columbia, Canada
Setting up of Technical & Management Bridge
100% Employer paid benefits (Health/Dental/Vision)
To manage customer incidents 24X7 and ensure minimal disruption to the service
Strong analytical, organizational, and problem-solving skills.
Strong customer communication skills with the ability to communicate technical issues to non-technical customers.
Ability to work well within a team to learn and share knowledge.
Incident Manager Jobs
By Confidential At Vancouver, British Columbia, Canada
Setting up of Technical & Management Bridge
100% Employer paid benefits (Health/Dental/Vision)
To manage customer incidents 24X7 and ensure minimal disruption to the service
Strong analytical, organizational, and problem-solving skills.
Strong customer communication skills with the ability to communicate technical issues to non-technical customers.
Ability to work well within a team to learn and share knowledge.
Cybersecurity Incident Response Manager
By Aviva Canada At Greater Toronto Area, Canada
Outstanding technical skills, knowledge of network protocols and network communication principles, understanding of vulnerabilities and remediation techniques
Defining and maintaining Information Security Incident Management Process and build procedure documents for incidents handling
SIEM, Log Management, Network Security & Monitoring
Managing, maintaining and improving Incident Response capabilities to detect, proactively hunt for and respond to sophisticated cyberattacks
Outstanding knowledge in the following Cybersecurity domains:
Excellent problems solving skills, ability to coordinate with different local and global teams
Incident Manager Jobs
By LanceSoft, Inc. At Scarborough, Ontario, Canada
3+ years of hands-on technical working experience with the Incident Management of complex IT environments at large organizations.
Experience with ITSM tools (ServiceNow is a plus) with strong understanding of service management principles it supports.
Banking & finance services industry experience is an asset.
6+ years of progressive IT working experience that spans a high-level understanding of full stack technologies used in a large enterprise.
3+ years of hands-on technical working experience in handling incident bridges involving support teams from multiple geographies & global time zones.
ITIL Foundations certified (ITIL V3, 2011 or V4).
Incident Manager Jobs
By Adecco At Greater Toronto Area, Canada
• Banking & finance services industry experience is an asset.
Medical and dental benefits once qualified
Adecco is currently seeking a highly motivated individual for a full-time position as a Incident Manager.
Shifts: Monday to Friday – 16x7 shifts
Job type: Full-time | 12-Month Contract
Vacation pay paid out on each weekly pay cheque
Incident Process Manager Jobs
By TEEMA At Vancouver, British Columbia, Canada
· 5 years’ demonstrable experience in Incident & Request Management
· Excellent stakeholder management skills
· 2 years’ experience or equivalent knowledge in the area of IT infrastructure
· Strong IT infrastructure knowledge; proven root cause analysis skills
· 3 years’ Major Incident Coordinator experience and using ServiceNow or equivalent ITSM tool
· Fluent knowledge of ITIL v3 or 4
Major Incident Manager Jobs
By Teema Solutions Group At Vancouver, British Columbia, Canada
· 5 years’ demonstrable experience in Incident & Request Management
· Excellent stakeholder management skills
· 2 years’ experience or equivalent knowledge in the area of IT infrastructure
· Strong IT infrastructure knowledge; proven root cause analysis skills
· 3 years’ Major Incident Coordinator experience and using ServiceNow or equivalent ITSM tool
· Fluent knowledge of ITIL v3 or 4
Incident Manager- Vancouver Jobs
By GeoComply At Vancouver, British Columbia, Canada
Be on call as part of the Incident Management rotation.
Develop postmortems and handoff to problem management to complete RCA and problem resolution.
Report incident metrics and statistics to management on at least a monthly basis.
Maintain our knowledge base of Known Issues and Incident corrective measures for service restoration and workarounds.
Experience managing responses to incidents, including front-line analysis and escalation.
Strong organizational, coordination and mediation skills to drive decision-making.
Critical Incident Specialist - Hybrid
By LifeWorks (acquise par TELUS Santé | acquired by TELUS Health) At Vancouver, British Columbia, Canada
Flexible benefits plan that fits your individual and/or family needs, eligible as of first day of employment
Master’s Degree in Counselling, Psychology, Social Work
Registration with Professional College or Association;
Four weeks of vacation and two well-being days
Paid professional development days and clinical supervision to support your growth;
Pension plan to help you reach your retirement goals;

Are you looking for an exciting opportunity to manage and coordinate the resolution of critical incidents? We are looking for an experienced Incident Manager to join our team and help us ensure that our systems and services are running smoothly. You will be responsible for leading the investigation and resolution of incidents, as well as providing guidance and support to our teams. If you have a passion for problem-solving and a drive to ensure the best possible customer experience, this could be the perfect role for you!

Overview An Incident Manager is responsible for managing and resolving incidents that occur within an organization. They are responsible for ensuring that the incident is resolved in a timely and efficient manner, and that the organization is able to recover from the incident with minimal disruption. They are also responsible for communicating with stakeholders, providing updates on the incident, and ensuring that the incident is properly documented. Detailed Job Description An Incident Manager is responsible for managing and resolving incidents that occur within an organization. They are responsible for identifying the root cause of the incident, developing a plan to resolve the incident, and ensuring that the incident is resolved in a timely and efficient manner. They are also responsible for communicating with stakeholders, providing updates on the incident, and ensuring that the incident is properly documented. They must also ensure that the organization is able to recover from the incident with minimal disruption. Job Skills Required
• Excellent problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and manage multiple tasks
• Ability to work independently and as part of a team
• Knowledge of incident management processes and procedures
• Knowledge of IT systems and infrastructure
• Knowledge of IT security best practices
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT incident management
• Experience with IT service management tools
• Experience with IT security best practices
• Certification in ITIL or related field
Job Knowledge
• Knowledge of incident management processes and procedures
• Knowledge of IT systems and infrastructure
• Knowledge of IT security best practices
• Knowledge of IT service management tools
Job Experience
• 5+ years of experience in IT incident management
• Experience with IT service management tools
• Experience with IT security best practices
Job Responsibilities
• Identify the root cause of the incident and develop a plan to resolve it
• Communicate with stakeholders and provide updates on the incident
• Ensure that the incident is resolved in a timely and efficient manner
• Ensure that the organization is able to recover from the incident with minimal disruption
• Document the incident and ensure that all relevant information is captured
• Monitor incident resolution process and provide feedback
• Ensure compliance with IT security best practices