Team Lead, Critical Incident Response

Your role as Team Lead, Trauma and Crisis
Dialogue is looking for a Team Lead, Critical Incident Response to take part in our mission to help people improve their well-being. Working closely with Marie-Laurence Laroche-Tanguay, Service Operations & EAP Manager, your role will be to manage a team of trauma counsellors, while supporting the growth of our services and external network. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat!
What You’ll Be Doing

• Finding ways to automate tasks to improve our business efficiency
• Growing and maintaining our external network of trauma specialists
• Developing strategies to maintain a high level of customer satisfaction and closely monitoring intervention speed
• Overseeing the quality of the 24/7 services provided to our clients
• Managing a team of 5 trauma counsellors

We’d love to hear from you if you have:

• The capacity to communicate in French and English, both written and spoken
• Experience with post-traumatic intervention, suicide and crisis intervention, and management coaching
• The ability to manage competing priorities in a fast-changing environment
• Strong communication and team management skills
• The ability to analyze operations and build improvement plans

At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team. We’ve got you covered!

• Unlimited access to a variety of Dialogue's programs for you and your immediate family
• 3 weeks of vacation, 10 sick days, 3 wellness days, and 1 paid volunteer day for our full-time employees
• A flexible schedule and a hybrid work approach
• A team of bright, hard-working, and caring people to foster your growth!
• A comprehensive benefits plan for our part-time (21+ hrs) and full-time employees

About Dialogue
Dialogue is the #1 virtual care provider in Canada. We’ve helped more than 48,000 organizations up their wellness game through our Integrated Health Platform™, which offers a wide range of services, including primary care, mental health, employee assistance program (EAP), and wellness. Discover the true definition of humanized healthcare™ with our team to guide you at every step of the way.
Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].