Security Problem Incident Manager Jobs

Experience with Incident Management systems (e.g., ServiceNow, Jira)

Two or more years of direct experience in Security Incident Response, including some of: threat management, vulnerability assessment, monitoring and investigations

Experience with problem, incident and change management response

Prepare incident response reports and documentation for management and stakeholders.

Are you skilled in incident response and eager to contribute to a dynamic and rapidly evolving field?

Minimum of two years’ experience working in Security Operations Centre

Meet with Customer Service Account Managers on a regular basis to present results and action plans related to Problem Management activities

Responsible to implement solutions to improve the customer experience

Coordinate with internal teams, partners and suppliers to establish communications and manage expectations

The Incident Manager acts as the single point of contact for all customer escalations and service assurance related issues

3 years or more industry experience

In-depth knowledge of telecommunications industry; More specifically in the following fields:

Setting up of Technical & Management Bridge

100% Employer paid benefits (Health/Dental/Vision)

To manage customer incidents 24X7 and ensure minimal disruption to the service

Strong analytical, organizational, and problem-solving skills.

Strong customer communication skills with the ability to communicate technical issues to non-technical customers.

Ability to work well within a team to learn and share knowledge.

Setting up of Technical & Management Bridge

100% Employer paid benefits (Health/Dental/Vision)

To manage customer incidents 24X7 and ensure minimal disruption to the service

Strong analytical, organizational, and problem-solving skills.

Strong customer communication skills with the ability to communicate technical issues to non-technical customers.

Ability to work well within a team to learn and share knowledge.

At least three year's experience working in IT service management, or a similar role.

Strong knowledge of IT service management software including ITIL.

Strong problem solving, analytical, and time management skills.

Excellent managerial skills and ability to collaborate with team members.

Bachelor's degree in information technology, engineering, or a related field.

Ability to analyze a high volume of technical data and work in a fast-paced environment.

Coordinate with Release Management and Vendor Management to understand and align on budget/costs

Coordinate final approval of defect resolution and timing working with CAB, Release Management and application teams

Identify opportunities for improvement of the defect management process, and implement those improvements

Support incident management processes in the identification of known issues

Strong quantitative skills, experience in developing dashboards, ad-hoc analysis and visualization tools

Understanding of customer behaviour, and experience in frontline customer service

Experience working with Finance, Capital Markets, Investment management would be an asset

Strong management/communication skills are a must, both written and verbal

Demonstrated IT business acumen, IT transformation, and project management experience

Excellent relationship and vendor management skills

Drives improvement on the Incident/Problem/Change Management operations process and associated reporting

Facilitate meetings with management that showcase areas of concern - Via reporting / dashboard / KPI’s

3+ years of hands-on technical working experience with the Incident Management of complex IT environments at large organizations.

Experience with ITSM tools (ServiceNow is a plus) with strong understanding of service management principles it supports.

Banking & finance services industry experience is an asset.

6+ years of progressive IT working experience that spans a high-level understanding of full stack technologies used in a large enterprise.

3+ years of hands-on technical working experience in handling incident bridges involving support teams from multiple geographies & global time zones.

ITIL Foundations certified (ITIL V3, 2011 or V4).

• Banking & finance services industry experience is an asset.

Medical and dental benefits once qualified

Adecco is currently seeking a highly motivated individual for a full-time position as a Incident Manager.

Shifts: Monday to Friday – 16x7 shifts

Job type: Full-time | 12-Month Contract

Vacation pay paid out on each weekly pay cheque

Coordinate with Release Management and Vendor Management to understand and align on budget/costs

Coordinate final approval of defect resolution and timing working with CAB, Release Management and application teams

Identify opportunities for improvement of the defect management process, and implement those improvements

Support incident management processes in the identification of known issues

Strong quantitative skills, experience in developing dashboards, ad-hoc analysis and visualization tools

Understanding of customer behaviour, and experience in frontline customer service

1 year of MAJOR Incident management experience

5 years of extensive work experience in IT or Business Environment

Critical thinking, problem solving, research skills and determination

Excellent written and spoken English communication skills

Ability to work in a fast-paced environment with minimal supervision

CONTRACT: 3-month contract to start

• Setting up of Technical & Management Bridge

Must be located in the Pacific Standard Time Zone to manage incidents in the West Coast

Strong analytical, organizational, and problem-solving skills.

Strong customer communication skills with the ability to communicate technical issues to non-technical customers.

Ability to work well within a team to learn and share knowledge.

Experience with web technologies (JavaScript, HTML/XML, Cookies, FTP/SFTP).

Serve as a subject matter expert for Ceridian’s incident management, cybersecurity, and privacy practices

Lead strategic or special projects required for Ceridian to meet its incident management objectives

Bachelor’s degree in Computer Science plus 5+ years related experience, or equivalent combination of education and related experience

Skills and experience we value

Effectively and reliably manage complex, and often highly sensitive, major incidents to conclusion by following the prescribed process

Experience managing complex cybersecurity and privacy investigations

Job Title :- Incident Manager

• LEAD, manage, and coordinate activities and persons to create and execute action plan to drive resolution.

• Exceptional listening comprehension skills.

• Excellent written and verbal communication skills.

• Eager to test one’s-self professionally and push skill boundaries.

• Self-motivated and capable of leading one’s-self in a remote work stance with little supervision.

· 5 years’ demonstrable experience in Incident & Request Management

· Excellent stakeholder management skills

· 2 years’ experience or equivalent knowledge in the area of IT infrastructure

· Strong IT infrastructure knowledge; proven root cause analysis skills

· 3 years’ Major Incident Coordinator experience and using ServiceNow or equivalent ITSM tool

· Fluent knowledge of ITIL v3 or 4

· 5 years’ demonstrable experience in Incident & Request Management

· Excellent stakeholder management skills

· 2 years’ experience or equivalent knowledge in the area of IT infrastructure

· Strong IT infrastructure knowledge; proven root cause analysis skills

· 3 years’ Major Incident Coordinator experience and using ServiceNow or equivalent ITSM tool

· Fluent knowledge of ITIL v3 or 4

Be on call as part of the Incident Management rotation.

Develop postmortems and handoff to problem management to complete RCA and problem resolution.

Report incident metrics and statistics to management on at least a monthly basis.

Maintain our knowledge base of Known Issues and Incident corrective measures for service restoration and workarounds.

Experience managing responses to incidents, including front-line analysis and escalation.

Strong organizational, coordination and mediation skills to drive decision-making.

Efficiently manage and prioritize workload, promptly escalating any concerns regarding delivery

Creative problem-solving skills, with the ability to follow issues through to logical conclusions and escalate when necessary

Excellent analytical skills and proficiency in tools such as Business Objects, Minitab, and MS Excel

Confident communicator with excellent writing skills

Experience in a customer-facing role implementing solutions or providing services with a high level of accountability

Strong writing skills for maintaining accurate documentation and technical authorship of complex documents

Keeps Field Services Management up to date on continuing challenges and issues that may impact SLA's or Customer Satisfaction

Maintains sound knowledge and understanding of current methodologies, geographies, supporting teams, services and tools

High School Diploma or equivalent education preferred

Minimum 3 years experience in related field

Strong verbal and written communications skills especially with end users in retail, healthcare, and financial lines of business

Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor cases

Updating service knowledge management systems and ensure standard change templates are available and maintained

Drive the overall quality of change & problem Management within a Managed Services organization

Acting as a subject matter expert for best practices of change & problem management methodologies and supporting processes

Identifying, reporting and action improvements to change & problem management processes and tools based on continual improvement opportunities and lessons learned

Working with System Administration team to ensure system workflow optimization in regards to change & problem management best practices

Providing management reports on change & problem metrics