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Assistant Defect Manager (Problem Manager) [Scotiabank]
Company | CareerBeacon |
Address | Ottawa, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-08-15 |
Posted at | 9 months ago |
Requisition ID: 179982
- Partner with business stakeholders to ensure proper prioritization of defect delivery
- Responsible for the Root Cause Assessment of defects, and preventative measures identified and implemented
- Coordinate defect analysis with all stakeholders to understand the impact of defects and any workarounds necessitated
- Coordinate with Release Management and Vendor Management to understand and align on budget/costs
- Interface with IT teams (including external vendors) to document effort estimates and risk assessments
- Coordinate final approval of defect resolution and timing working with CAB, Release Management and application teams
- Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Support incident management processes in the identification of known issues
- Identify opportunities for improvement of the defect management process, and implement those improvements
- Provide regular and ad hoc reporting on defects at both a summary and detailed level
- Lead activities involved with identification, resolution, communication and delivery of production and test defects
- Coordinate production defect delivery and support Quality Assurance teams during testing
- Ability to synthesize data into actionable insights and recommendations
- Ability to work in a changing environment with ambiguity
- Highly self-motivated, self-starter able to work independently
- Strong quantitative skills, experience in developing dashboards, ad-hoc analysis and visualization tools
- Outstanding team player with a positive attitude, with a strong sense of ownership and accountability
- Excellent communication, collaboration, and planning skills; proven success in communicating ideas to various stakeholders
- Understanding of customer behaviour, and experience in frontline customer service
- Undergraduate Business (or related discipline) or post graduate degree.
- 2+ years' experience within financial services, management consulting, and/or other fields with a demonstrated capacity to take a holistic view of the customer experience
- Location: Ottawa
- Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
- We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
- We are committed to investing in our employees and helping you continue your career at Scotiabank
- A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, dental benefits and much more!
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