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Incident And Problem Manager Jobs

Incident Manager [Bell Canada]
By CareerBeacon At Montreal, Quebec, Canada
Meet with Customer Service Account Managers on a regular basis to present results and action plans related to Problem Management activities
Responsible to implement solutions to improve the customer experience
Coordinate with internal teams, partners and suppliers to establish communications and manage expectations
The Incident Manager acts as the single point of contact for all customer escalations and service assurance related issues
3 years or more industry experience
In-depth knowledge of telecommunications industry; More specifically in the following fields:
Incident Manager Jobs
By Confidential At British Columbia, Canada
Setting up of Technical & Management Bridge
100% Employer paid benefits (Health/Dental/Vision)
To manage customer incidents 24X7 and ensure minimal disruption to the service
Strong analytical, organizational, and problem-solving skills.
Strong customer communication skills with the ability to communicate technical issues to non-technical customers.
Ability to work well within a team to learn and share knowledge.
Incident Manager Jobs
By Confidential At Vancouver, British Columbia, Canada
Setting up of Technical & Management Bridge
100% Employer paid benefits (Health/Dental/Vision)
To manage customer incidents 24X7 and ensure minimal disruption to the service
Strong analytical, organizational, and problem-solving skills.
Strong customer communication skills with the ability to communicate technical issues to non-technical customers.
Ability to work well within a team to learn and share knowledge.
Incident Manager Jobs
By Viva Tech Solutions At Toronto, Ontario, Canada
At least three year's experience working in IT service management, or a similar role.
Strong knowledge of IT service management software including ITIL.
Strong problem solving, analytical, and time management skills.
Excellent managerial skills and ability to collaborate with team members.
Bachelor's degree in information technology, engineering, or a related field.
Ability to analyze a high volume of technical data and work in a fast-paced environment.
Assistant Defect Manager (Problem Manager) [Scotiabank]
By CareerBeacon At Ottawa, Ontario, Canada
Coordinate with Release Management and Vendor Management to understand and align on budget/costs
Coordinate final approval of defect resolution and timing working with CAB, Release Management and application teams
Identify opportunities for improvement of the defect management process, and implement those improvements
Support incident management processes in the identification of known issues
Strong quantitative skills, experience in developing dashboards, ad-hoc analysis and visualization tools
Understanding of customer behaviour, and experience in frontline customer service
Senior It Analyst, Incident Problem And Change Management
By CPP Investments | Investissements RPC At Toronto, Ontario, Canada
Experience working with Finance, Capital Markets, Investment management would be an asset
Strong management/communication skills are a must, both written and verbal
Demonstrated IT business acumen, IT transformation, and project management experience
Excellent relationship and vendor management skills
Drives improvement on the Incident/Problem/Change Management operations process and associated reporting
Facilitate meetings with management that showcase areas of concern - Via reporting / dashboard / KPI’s
Problem And Knowledge Lead
By GFL Environmental Inc. At Vaughan, Ontario, Canada
7+ years IT Service management experience, relating to Knowledge & Problem
Manage the delivery of key Knowledge & Problem processes related mapping, documentation, and presentations to senior management
Provide leadership to ensure governance in Knowledge & Problem in the enterprise service management strategy
Develop KPI's and key management reports for Knowledge & Problem process within scope
Oversee and manage Knowledge & Problem process and execution based on industry best practices to minimize adverse impact on the business
Work with business relationship management to determine business impacts, conflicts and risk associated with process
Incident Process Manager And Change Manager
By TEEMA At Toronto, Ontario, Canada
A minimum of 5 years of combined experience in organizational change management, process improvement, organization development, communications, or a related field
Change management experience in Workday (or cloud-based ERP) implementations preferred.
Experience in an ERP implementation project or software implementation projects in a change management specialist role is preferred.
Knowledge of organizational change management principles, methodologies, and tools
Comfort and experience interacting with and influencing senior executives.
Strong knowledge of business process mapping (BPMN) and improvement/optimization.
Incident Manager Jobs
By LanceSoft, Inc. At Scarborough, Ontario, Canada
3+ years of hands-on technical working experience with the Incident Management of complex IT environments at large organizations.
Experience with ITSM tools (ServiceNow is a plus) with strong understanding of service management principles it supports.
Banking & finance services industry experience is an asset.
6+ years of progressive IT working experience that spans a high-level understanding of full stack technologies used in a large enterprise.
3+ years of hands-on technical working experience in handling incident bridges involving support teams from multiple geographies & global time zones.
ITIL Foundations certified (ITIL V3, 2011 or V4).
Incident Manager Jobs
By Adecco At Greater Toronto Area, Canada
• Banking & finance services industry experience is an asset.
Medical and dental benefits once qualified
Adecco is currently seeking a highly motivated individual for a full-time position as a Incident Manager.
Shifts: Monday to Friday – 16x7 shifts
Job type: Full-time | 12-Month Contract
Vacation pay paid out on each weekly pay cheque
Assistant Defect Manager (Problem Manager)
By MD Financial Management | Gestion financière MD At Ottawa, Ontario, Canada
Coordinate with Release Management and Vendor Management to understand and align on budget/costs
Coordinate final approval of defect resolution and timing working with CAB, Release Management and application teams
Identify opportunities for improvement of the defect management process, and implement those improvements
Support incident management processes in the identification of known issues
Strong quantitative skills, experience in developing dashboards, ad-hoc analysis and visualization tools
Understanding of customer behaviour, and experience in frontline customer service
Major Incident Manager Jobs
By Swoon At Toronto, Ontario, Canada
1 year of MAJOR Incident management experience
5 years of extensive work experience in IT or Business Environment
Critical thinking, problem solving, research skills and determination
Excellent written and spoken English communication skills
Ability to work in a fast-paced environment with minimal supervision
CONTRACT: 3-month contract to start
Incident Manager Jobs
By Computer Talk Technology Inc. At Canada
• Setting up of Technical & Management Bridge
Must be located in the Pacific Standard Time Zone to manage incidents in the West Coast
Strong analytical, organizational, and problem-solving skills.
Strong customer communication skills with the ability to communicate technical issues to non-technical customers.
Ability to work well within a team to learn and share knowledge.
Experience with web technologies (JavaScript, HTML/XML, Cookies, FTP/SFTP).
Incident & Problem Manager Jobs
By Ceridian At Canada
Serve as a subject matter expert for Ceridian’s incident management, cybersecurity, and privacy practices
Lead strategic or special projects required for Ceridian to meet its incident management objectives
Bachelor’s degree in Computer Science plus 5+ years related experience, or equivalent combination of education and related experience
Skills and experience we value
Effectively and reliably manage complex, and often highly sensitive, major incidents to conclusion by following the prescribed process
Experience managing complex cybersecurity and privacy investigations
Incident Manager Jobs
By HCLTech At Mississauga, Ontario, Canada
Job Title :- Incident Manager
• LEAD, manage, and coordinate activities and persons to create and execute action plan to drive resolution.
• Exceptional listening comprehension skills.
• Excellent written and verbal communication skills.
• Eager to test one’s-self professionally and push skill boundaries.
• Self-motivated and capable of leading one’s-self in a remote work stance with little supervision.
Incident Process Manager Jobs
By TEEMA At Vancouver, British Columbia, Canada
· 5 years’ demonstrable experience in Incident & Request Management
· Excellent stakeholder management skills
· 2 years’ experience or equivalent knowledge in the area of IT infrastructure
· Strong IT infrastructure knowledge; proven root cause analysis skills
· 3 years’ Major Incident Coordinator experience and using ServiceNow or equivalent ITSM tool
· Fluent knowledge of ITIL v3 or 4
Major Incident Manager Jobs
By Teema Solutions Group At Vancouver, British Columbia, Canada
· 5 years’ demonstrable experience in Incident & Request Management
· Excellent stakeholder management skills
· 2 years’ experience or equivalent knowledge in the area of IT infrastructure
· Strong IT infrastructure knowledge; proven root cause analysis skills
· 3 years’ Major Incident Coordinator experience and using ServiceNow or equivalent ITSM tool
· Fluent knowledge of ITIL v3 or 4
Incident Manager- Vancouver Jobs
By GeoComply At Vancouver, British Columbia, Canada
Be on call as part of the Incident Management rotation.
Develop postmortems and handoff to problem management to complete RCA and problem resolution.
Report incident metrics and statistics to management on at least a monthly basis.
Maintain our knowledge base of Known Issues and Incident corrective measures for service restoration and workarounds.
Experience managing responses to incidents, including front-line analysis and escalation.
Strong organizational, coordination and mediation skills to drive decision-making.
Problem Manager Jobs
By Talent At Heatherton, Nova Scotia, Canada
Efficiently manage and prioritize workload, promptly escalating any concerns regarding delivery
Creative problem-solving skills, with the ability to follow issues through to logical conclusions and escalate when necessary
Excellent analytical skills and proficiency in tools such as Business Objects, Minitab, and MS Excel
Confident communicator with excellent writing skills
Experience in a customer-facing role implementing solutions or providing services with a high level of accountability
Strong writing skills for maintaining accurate documentation and technical authorship of complex documents
Change & Problem Manager (Remote)
By Softchoice At Toronto, Ontario, Canada
Updating service knowledge management systems and ensure standard change templates are available and maintained
Drive the overall quality of change & problem Management within a Managed Services organization
Acting as a subject matter expert for best practices of change & problem management methodologies and supporting processes
Identifying, reporting and action improvements to change & problem management processes and tools based on continual improvement opportunities and lessons learned
Working with System Administration team to ensure system workflow optimization in regards to change & problem management best practices
Providing management reports on change & problem metrics

Are you looking for an exciting opportunity to use your problem-solving skills to make a difference? We are looking for an experienced Incident Problem Manager to join our team and help us tackle challenging issues. You will be responsible for managing and resolving incidents, identifying root causes, and developing solutions to prevent future incidents. If you are a creative problem-solver with a passion for making a positive impact, this is the job for you!

An Incident Problem Manager is responsible for managing and resolving incidents and problems in an organization. They are responsible for identifying, analyzing, and resolving incidents and problems in a timely and efficient manner. They must have strong communication and problem-solving skills, as well as the ability to work with a variety of stakeholders. To become an Incident Problem Manager, you will need to have a bachelor's degree in a related field, such as computer science, information technology, or engineering. You will also need to have experience in incident management, problem management, and IT service management. Skills required for an Incident Problem Manager include strong communication and problem-solving skills, the ability to work with a variety of stakeholders, and knowledge of incident management, problem management, and IT service management. Knowledge required for an Incident Problem Manager includes an understanding of IT service management frameworks, such as ITIL, and an understanding of incident and problem management processes. Responsibilities of an Incident Problem Manager include identifying, analyzing, and resolving incidents and problems in a timely and efficient manner, communicating with stakeholders to ensure that incidents and problems are resolved in a timely manner, and providing feedback to stakeholders on the status of incidents and problems. Experience required for an Incident Problem Manager includes experience in incident management, problem management, and IT service management. Qualifications required for an Incident Problem Manager include a bachelor's degree in a related field, such as computer science, information technology, or engineering. Tools that help Incident Problem Manager work better include incident management software, problem management software, and IT service management software. Good tips to help Incident Problem Manager do more effectively include staying organized, staying up to date on industry trends, and staying in communication with stakeholders. Common Incident Problem Manager interview questions include questions about your experience in incident management, problem management, and IT service management, as well as questions about your communication and problem-solving skills.