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Incident And Problem Manager Jobs in Ontario

Assistant Defect Manager (Problem Manager) [Scotiabank]
By CareerBeacon At Ottawa, Ontario, Canada
Coordinate with Release Management and Vendor Management to understand and align on budget/costs
Coordinate final approval of defect resolution and timing working with CAB, Release Management and application teams
Identify opportunities for improvement of the defect management process, and implement those improvements
Support incident management processes in the identification of known issues
Strong quantitative skills, experience in developing dashboards, ad-hoc analysis and visualization tools
Understanding of customer behaviour, and experience in frontline customer service
Assistant Defect Manager (Problem Manager)
By MD Financial Management | Gestion financière MD At Ottawa, Ontario, Canada
Coordinate with Release Management and Vendor Management to understand and align on budget/costs
Coordinate final approval of defect resolution and timing working with CAB, Release Management and application teams
Identify opportunities for improvement of the defect management process, and implement those improvements
Support incident management processes in the identification of known issues
Strong quantitative skills, experience in developing dashboards, ad-hoc analysis and visualization tools
Understanding of customer behaviour, and experience in frontline customer service
Incident Manager Jobs
By HCLTech At Mississauga, Ontario, Canada
Job Title :- Incident Manager
• LEAD, manage, and coordinate activities and persons to create and execute action plan to drive resolution.
• Exceptional listening comprehension skills.
• Excellent written and verbal communication skills.
• Eager to test one’s-self professionally and push skill boundaries.
• Self-motivated and capable of leading one’s-self in a remote work stance with little supervision.

Are you looking for an exciting opportunity to use your problem-solving skills to make a difference? We are looking for an experienced Incident Problem Manager to join our team and help us tackle challenging issues. You will be responsible for managing and resolving incidents, identifying root causes, and developing solutions to prevent future incidents. If you are a creative problem-solver with a passion for making a positive impact, this is the job for you!

An Incident Problem Manager is responsible for managing and resolving incidents and problems in an organization. They are responsible for identifying, analyzing, and resolving incidents and problems in a timely and efficient manner. They must have strong communication and problem-solving skills, as well as the ability to work with a variety of stakeholders. To become an Incident Problem Manager, you will need to have a bachelor's degree in a related field, such as computer science, information technology, or engineering. You will also need to have experience in incident management, problem management, and IT service management. Skills required for an Incident Problem Manager include strong communication and problem-solving skills, the ability to work with a variety of stakeholders, and knowledge of incident management, problem management, and IT service management. Knowledge required for an Incident Problem Manager includes an understanding of IT service management frameworks, such as ITIL, and an understanding of incident and problem management processes. Responsibilities of an Incident Problem Manager include identifying, analyzing, and resolving incidents and problems in a timely and efficient manner, communicating with stakeholders to ensure that incidents and problems are resolved in a timely manner, and providing feedback to stakeholders on the status of incidents and problems. Experience required for an Incident Problem Manager includes experience in incident management, problem management, and IT service management. Qualifications required for an Incident Problem Manager include a bachelor's degree in a related field, such as computer science, information technology, or engineering. Tools that help Incident Problem Manager work better include incident management software, problem management software, and IT service management software. Good tips to help Incident Problem Manager do more effectively include staying organized, staying up to date on industry trends, and staying in communication with stakeholders. Common Incident Problem Manager interview questions include questions about your experience in incident management, problem management, and IT service management, as well as questions about your communication and problem-solving skills.