Register
Recruit Create CV

Incident And Problem Manager Jobs in Quebec

Incident Manager [Bell Canada]
By CareerBeacon At Montreal, Quebec, Canada
Meet with Customer Service Account Managers on a regular basis to present results and action plans related to Problem Management activities
Responsible to implement solutions to improve the customer experience
Coordinate with internal teams, partners and suppliers to establish communications and manage expectations
The Incident Manager acts as the single point of contact for all customer escalations and service assurance related issues
3 years or more industry experience
In-depth knowledge of telecommunications industry; More specifically in the following fields:
Incident Manager Jobs
By Computer Talk Technology Inc. At Canada
• Setting up of Technical & Management Bridge
Must be located in the Pacific Standard Time Zone to manage incidents in the West Coast
Strong analytical, organizational, and problem-solving skills.
Strong customer communication skills with the ability to communicate technical issues to non-technical customers.
Ability to work well within a team to learn and share knowledge.
Experience with web technologies (JavaScript, HTML/XML, Cookies, FTP/SFTP).
Incident & Problem Manager Jobs
By Ceridian At Canada
Serve as a subject matter expert for Ceridian’s incident management, cybersecurity, and privacy practices
Lead strategic or special projects required for Ceridian to meet its incident management objectives
Bachelor’s degree in Computer Science plus 5+ years related experience, or equivalent combination of education and related experience
Skills and experience we value
Effectively and reliably manage complex, and often highly sensitive, major incidents to conclusion by following the prescribed process
Experience managing complex cybersecurity and privacy investigations

Are you looking for an exciting opportunity to use your problem-solving skills to make a difference? We are looking for an experienced Incident Problem Manager to join our team and help us tackle challenging issues. You will be responsible for managing and resolving incidents, identifying root causes, and developing solutions to prevent future incidents. If you are a creative problem-solver with a passion for making a positive impact, this is the job for you!

An Incident Problem Manager is responsible for managing and resolving incidents and problems in an organization. They are responsible for identifying, analyzing, and resolving incidents and problems in a timely and efficient manner. They must have strong communication and problem-solving skills, as well as the ability to work with a variety of stakeholders. To become an Incident Problem Manager, you will need to have a bachelor's degree in a related field, such as computer science, information technology, or engineering. You will also need to have experience in incident management, problem management, and IT service management. Skills required for an Incident Problem Manager include strong communication and problem-solving skills, the ability to work with a variety of stakeholders, and knowledge of incident management, problem management, and IT service management. Knowledge required for an Incident Problem Manager includes an understanding of IT service management frameworks, such as ITIL, and an understanding of incident and problem management processes. Responsibilities of an Incident Problem Manager include identifying, analyzing, and resolving incidents and problems in a timely and efficient manner, communicating with stakeholders to ensure that incidents and problems are resolved in a timely manner, and providing feedback to stakeholders on the status of incidents and problems. Experience required for an Incident Problem Manager includes experience in incident management, problem management, and IT service management. Qualifications required for an Incident Problem Manager include a bachelor's degree in a related field, such as computer science, information technology, or engineering. Tools that help Incident Problem Manager work better include incident management software, problem management software, and IT service management software. Good tips to help Incident Problem Manager do more effectively include staying organized, staying up to date on industry trends, and staying in communication with stakeholders. Common Incident Problem Manager interview questions include questions about your experience in incident management, problem management, and IT service management, as well as questions about your communication and problem-solving skills.