Problem Management Specialist Jobs

Experience with FIELDBOSS service management solution implementations

Strong project management and organizational skills

Certifications in FIELDBOSS service management solution is a plus

Thorough understanding of field service and inventory management processes

Demonstrated proficiency in configuring and customizing FIELDBOSS service management solution

Excellent written and verbal communication skills

Coordinate with Release Management and Vendor Management to understand and align on budget/costs

Coordinate final approval of defect resolution and timing working with CAB, Release Management and application teams

Identify opportunities for improvement of the defect management process, and implement those improvements

Support incident management processes in the identification of known issues

Strong quantitative skills, experience in developing dashboards, ad-hoc analysis and visualization tools

Understanding of customer behaviour, and experience in frontline customer service

Coordinate with Release Management and Vendor Management to understand and align on budget/costs

Coordinate final approval of defect resolution and timing working with CAB, Release Management and application teams

Identify opportunities for improvement of the defect management process, and implement those improvements

Support incident management processes in the identification of known issues

Strong quantitative skills, experience in developing dashboards, ad-hoc analysis and visualization tools

Understanding of customer behaviour, and experience in frontline customer service

Managing post Incidents activities (Problem Management): Root Cause, Preventative Actions, Monitoring, Process review

There may be a requirement to manage email outside of business hours for business need

Managing planned production Changes and ensuring all requirements (e.g., documentation, approvals, communications) are in place

Applying Critical Thinking: Regular process reviews, assess constraints/limitations and offer recommendations

Analyzing Data and Root Cause: Identify system risks, audit risks, process risks and gaps, trends, and offer recommendations for improvement

Service oriented and strong soft skills

Deployment of two document management systems

Manage inspection team, rotating equipment, instrument, and electrical specialists.

Forty years of experience in oil and gas/refinery

Extensive experience working on refinery projects.

Responsible for selection, installation and troubleshooting of centrifugal and reciprocating pumps and compressors.

Identify and implement improvements to rotating equipment.

Provide expertise in the management of complex disability cases with respect to cost containment and legislative requirements in a unionized environment;

Three years of experience in the field of disability management, rehabilitation, case management, and return to work programs;

Administer disability claims management and coordinate the early and safe return to work for ill/injured employees;

A Certified Disability Management Professional (CDMP) or Certified Return to Work Coordinator (CRTWC) designation;

Proficient in using Microsoft Office applications, disability management software such as Parklane, and timekeeping software such as KRONOS;

a Certified Disability Management Professional (CDMP) or Certified Return to Work Coordinator (CRTWC) designation;

Previous experience in IT Problem Management.

Skill/judgment to be able to influence management and operational teams throughout the organization.

Good communication (verbal and written) skills, including a strong appreciation of relationship management; sound problem-solving, analytical, research, and quantitative skills..

Self-discipline and organization with proven time management skills

Practical experience in different areas of ITSM other than Problem Management.

Manage the delivery of Problem Management Operations and Root Cause Analysis Services to the global enterprise, ensuring quality and effectiveness

Five or more years of experience in IT Problem Management.

Maturity level and skill/judgment to be able to influence management and operational teams throughout the organization.

Good communication (verbal and written) skills, including a strong appreciation of relationship management; sound problem-solving, analytical, research, and quantitative skills..

People management and leadership skills.

Self-discipline and organization with proven time management skills

Practical experience in different areas of ITSM other than Problem Management.

Efficiently manage and prioritize workload, promptly escalating any concerns regarding delivery

Creative problem-solving skills, with the ability to follow issues through to logical conclusions and escalate when necessary

Excellent analytical skills and proficiency in tools such as Business Objects, Minitab, and MS Excel

Confident communicator with excellent writing skills

Experience in a customer-facing role implementing solutions or providing services with a high level of accountability

Strong writing skills for maintaining accurate documentation and technical authorship of complex documents

Receive and manage customer complaints via various communication channels (phone, email)

Monitor and analyze complaint trends and provide feedback as necessary to the customer experience leadership team

Progressive experience in a complaint handling or conflict resolution role

Advanced verbal, written and interpersonal communication skills required to effectively communicate with all levels of employees and customers

Strong analytical and problem-solving skills with ability to investigate complaints and identify root causes.

Forward thinking problem solver with strong analytical and decision-making skills

Bachelor’s degree in Computer Science or a related technical discipline or the equivalent combination of education, technical certifications/training, or work experience

Minimum 5 years of experience in problem & Incident management with a focus on risk mitigation and root cause identification

Produce both problem and incident management executive summaries and reports

Ensure delivery of all problem and incident management processes are based on best practices

Incident management subject matter expertise

Manage, lead and coordinate problem investigations with a focus on root cause identification

Data entry support to help maintain accuracy of sales data in Salesforce.com CRM and Zuora billing systems as necessary

Assist Order/Data Entry team in processing bulk orders, Renewals, Change Orders, and other Sales Administration tasks as needed

Analytical, quick learner, with high attention to detail and problem-solving skills

Experience with accounting software systems (Sage, Salesforce, and Zuora) is a plus

Bachelor's Degree OR 1+ year(s) of order entry, support, or sales Experience

Organized with proven ability to work independently, set priorities, and meet deadlines