Assistant Defect Manager (Problem Manager) [Scotiabank]
By CareerBeacon At Ottawa, Ontario, Canada
Coordinate with Release Management and Vendor Management to understand and align on budget/costs
Coordinate final approval of defect resolution and timing working with CAB, Release Management and application teams
Identify opportunities for improvement of the defect management process, and implement those improvements
Support incident management processes in the identification of known issues
Strong quantitative skills, experience in developing dashboards, ad-hoc analysis and visualization tools
Understanding of customer behaviour, and experience in frontline customer service
Problem And Knowledge Lead
By GFL Environmental Inc. At Vaughan, Ontario, Canada
7+ years IT Service management experience, relating to Knowledge & Problem
Manage the delivery of key Knowledge & Problem processes related mapping, documentation, and presentations to senior management
Provide leadership to ensure governance in Knowledge & Problem in the enterprise service management strategy
Develop KPI's and key management reports for Knowledge & Problem process within scope
Oversee and manage Knowledge & Problem process and execution based on industry best practices to minimize adverse impact on the business
Work with business relationship management to determine business impacts, conflicts and risk associated with process
Assistant Defect Manager (Problem Manager)
By MD Financial Management | Gestion financière MD At Ottawa, Ontario, Canada
Coordinate with Release Management and Vendor Management to understand and align on budget/costs
Coordinate final approval of defect resolution and timing working with CAB, Release Management and application teams
Identify opportunities for improvement of the defect management process, and implement those improvements
Support incident management processes in the identification of known issues
Strong quantitative skills, experience in developing dashboards, ad-hoc analysis and visualization tools
Understanding of customer behaviour, and experience in frontline customer service
Incident & Problem Manager Jobs
By Ceridian At Canada
Serve as a subject matter expert for Ceridian’s incident management, cybersecurity, and privacy practices
Lead strategic or special projects required for Ceridian to meet its incident management objectives
Bachelor’s degree in Computer Science plus 5+ years related experience, or equivalent combination of education and related experience
Skills and experience we value
Effectively and reliably manage complex, and often highly sensitive, major incidents to conclusion by following the prescribed process
Experience managing complex cybersecurity and privacy investigations
Senior Problem Management Specialist
By RBC At Vancouver, British Columbia, Canada
Previous experience in IT Problem Management.
Skill/judgment to be able to influence management and operational teams throughout the organization.
Good communication (verbal and written) skills, including a strong appreciation of relationship management; sound problem-solving, analytical, research, and quantitative skills..
Self-discipline and organization with proven time management skills
Practical experience in different areas of ITSM other than Problem Management.
Manage the delivery of Problem Management Operations and Root Cause Analysis Services to the global enterprise, ensuring quality and effectiveness
Senior Manager - Itsm Problem Management
By RBC At Toronto, Ontario, Canada
Five or more years of experience in IT Problem Management.
Maturity level and skill/judgment to be able to influence management and operational teams throughout the organization.
Good communication (verbal and written) skills, including a strong appreciation of relationship management; sound problem-solving, analytical, research, and quantitative skills..
People management and leadership skills.
Self-discipline and organization with proven time management skills
Practical experience in different areas of ITSM other than Problem Management.
Problem Manager Jobs
By Talent At Heatherton, Nova Scotia, Canada
Efficiently manage and prioritize workload, promptly escalating any concerns regarding delivery
Creative problem-solving skills, with the ability to follow issues through to logical conclusions and escalate when necessary
Excellent analytical skills and proficiency in tools such as Business Objects, Minitab, and MS Excel
Confident communicator with excellent writing skills
Experience in a customer-facing role implementing solutions or providing services with a high level of accountability
Strong writing skills for maintaining accurate documentation and technical authorship of complex documents
Problem Management Analyst, Canadian Tire Corporation
By Canadian Tire Corporation At Toronto, Ontario, Canada
Bachelor’s degree in Computer Science or a related technical discipline or the equivalent combination of education, technical certifications/training, or work experience
Minimum 5 years of experience in problem & Incident management with a focus on risk mitigation and root cause identification
Produce both problem and incident management executive summaries and reports
Ensure delivery of all problem and incident management processes are based on best practices
Incident management subject matter expertise
Manage, lead and coordinate problem investigations with a focus on root cause identification
Change & Problem Manager (Remote)
By Softchoice At Toronto, Ontario, Canada
Updating service knowledge management systems and ensure standard change templates are available and maintained
Drive the overall quality of change & problem Management within a Managed Services organization
Acting as a subject matter expert for best practices of change & problem management methodologies and supporting processes
Identifying, reporting and action improvements to change & problem management processes and tools based on continual improvement opportunities and lessons learned
Working with System Administration team to ensure system workflow optimization in regards to change & problem management best practices
Providing management reports on change & problem metrics

Are you looking for a challenging and rewarding role in problem management? We are looking for a Problem Manager to join our team and help us identify, analyze, and resolve complex problems. You will be responsible for developing and implementing effective problem management processes and procedures, as well as providing guidance and support to other teams. If you have a passion for problem solving and a drive to make a difference, this could be the perfect job for you!

Overview Problem Manager is a role responsible for managing and resolving problems in an organization. The Problem Manager is responsible for identifying, analyzing, and resolving problems that arise in the organization. They are also responsible for developing and implementing strategies to prevent future problems from occurring. Detailed Job Description The Problem Manager is responsible for identifying, analyzing, and resolving problems that arise in the organization. They are also responsible for developing and implementing strategies to prevent future problems from occurring. The Problem Manager will work with stakeholders to identify root causes of problems and develop solutions to address them. They will also be responsible for monitoring and evaluating the effectiveness of solutions and making adjustments as needed. The Problem Manager will also be responsible for communicating with stakeholders to ensure that they are aware of the progress and status of the problem resolution process. Job Skills Required
• Excellent problem-solving skills
• Strong analytical and critical thinking skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of IT systems and processes
• Knowledge of project management principles
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in problem management
• Experience with ITIL or other IT service management frameworks
• Experience with project management principles
• Certification in ITIL or other IT service management frameworks is preferred
Job Knowledge
• Knowledge of problem management principles and processes
• Knowledge of IT systems and processes
• Knowledge of project management principles
• Knowledge of ITIL or other IT service management frameworks
Job Experience
• 5+ years of experience in problem management
• Experience with ITIL or other IT service management frameworks
• Experience with project management principles
• Experience with problem resolution and root cause analysis
Job Responsibilities
• Identify, analyze, and resolve problems in the organization
• Develop and implement strategies to prevent future problems from occurring
• Monitor and evaluate the effectiveness of solutions
• Communicate with stakeholders to ensure that they are aware of the progress and status of the problem resolution process
• Develop and maintain problem management processes and procedures
• Develop and maintain problem management reports and metrics
• Provide guidance and support to stakeholders on problem resolution