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Problem Manager Jobs in Quebec

Incident & Problem Manager Jobs
By Ceridian At Canada
Serve as a subject matter expert for Ceridian’s incident management, cybersecurity, and privacy practices
Lead strategic or special projects required for Ceridian to meet its incident management objectives
Bachelor’s degree in Computer Science plus 5+ years related experience, or equivalent combination of education and related experience
Skills and experience we value
Effectively and reliably manage complex, and often highly sensitive, major incidents to conclusion by following the prescribed process
Experience managing complex cybersecurity and privacy investigations

Are you looking for a challenging and rewarding role in problem management? We are looking for a Problem Manager to join our team and help us identify, analyze, and resolve complex problems. You will be responsible for developing and implementing effective problem management processes and procedures, as well as providing guidance and support to other teams. If you have a passion for problem solving and a drive to make a difference, this could be the perfect job for you!

Overview Problem Manager is a role responsible for managing and resolving problems in an organization. The Problem Manager is responsible for identifying, analyzing, and resolving problems that arise in the organization. They are also responsible for developing and implementing strategies to prevent future problems from occurring. Detailed Job Description The Problem Manager is responsible for identifying, analyzing, and resolving problems that arise in the organization. They are also responsible for developing and implementing strategies to prevent future problems from occurring. The Problem Manager will work with stakeholders to identify root causes of problems and develop solutions to address them. They will also be responsible for monitoring and evaluating the effectiveness of solutions and making adjustments as needed. The Problem Manager will also be responsible for communicating with stakeholders to ensure that they are aware of the progress and status of the problem resolution process. Job Skills Required
• Excellent problem-solving skills
• Strong analytical and critical thinking skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of IT systems and processes
• Knowledge of project management principles
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in problem management
• Experience with ITIL or other IT service management frameworks
• Experience with project management principles
• Certification in ITIL or other IT service management frameworks is preferred
Job Knowledge
• Knowledge of problem management principles and processes
• Knowledge of IT systems and processes
• Knowledge of project management principles
• Knowledge of ITIL or other IT service management frameworks
Job Experience
• 5+ years of experience in problem management
• Experience with ITIL or other IT service management frameworks
• Experience with project management principles
• Experience with problem resolution and root cause analysis
Job Responsibilities
• Identify, analyze, and resolve problems in the organization
• Develop and implement strategies to prevent future problems from occurring
• Monitor and evaluate the effectiveness of solutions
• Communicate with stakeholders to ensure that they are aware of the progress and status of the problem resolution process
• Develop and maintain problem management processes and procedures
• Develop and maintain problem management reports and metrics
• Provide guidance and support to stakeholders on problem resolution