Security Problem Incident Manager Jobs in British Columbia

Setting up of Technical & Management Bridge

100% Employer paid benefits (Health/Dental/Vision)

To manage customer incidents 24X7 and ensure minimal disruption to the service

Strong analytical, organizational, and problem-solving skills.

Strong customer communication skills with the ability to communicate technical issues to non-technical customers.

Ability to work well within a team to learn and share knowledge.

Setting up of Technical & Management Bridge

100% Employer paid benefits (Health/Dental/Vision)

To manage customer incidents 24X7 and ensure minimal disruption to the service

Strong analytical, organizational, and problem-solving skills.

Strong customer communication skills with the ability to communicate technical issues to non-technical customers.

Ability to work well within a team to learn and share knowledge.

3+ years of hands-on technical working experience with the Incident Management of complex IT environments at large organizations.

Experience with ITSM tools (ServiceNow is a plus) with strong understanding of service management principles it supports.

Banking & finance services industry experience is an asset.

6+ years of progressive IT working experience that spans a high-level understanding of full stack technologies used in a large enterprise.

3+ years of hands-on technical working experience in handling incident bridges involving support teams from multiple geographies & global time zones.

ITIL Foundations certified (ITIL V3, 2011 or V4).

• Banking & finance services industry experience is an asset.

Medical and dental benefits once qualified

Adecco is currently seeking a highly motivated individual for a full-time position as a Incident Manager.

Shifts: Monday to Friday – 16x7 shifts

Job type: Full-time | 12-Month Contract

Vacation pay paid out on each weekly pay cheque

· 5 years’ demonstrable experience in Incident & Request Management

· Excellent stakeholder management skills

· 2 years’ experience or equivalent knowledge in the area of IT infrastructure

· Strong IT infrastructure knowledge; proven root cause analysis skills

· 3 years’ Major Incident Coordinator experience and using ServiceNow or equivalent ITSM tool

· Fluent knowledge of ITIL v3 or 4

· 5 years’ demonstrable experience in Incident & Request Management

· Excellent stakeholder management skills

· 2 years’ experience or equivalent knowledge in the area of IT infrastructure

· Strong IT infrastructure knowledge; proven root cause analysis skills

· 3 years’ Major Incident Coordinator experience and using ServiceNow or equivalent ITSM tool

· Fluent knowledge of ITIL v3 or 4

Be on call as part of the Incident Management rotation.

Develop postmortems and handoff to problem management to complete RCA and problem resolution.

Report incident metrics and statistics to management on at least a monthly basis.

Maintain our knowledge base of Known Issues and Incident corrective measures for service restoration and workarounds.

Experience managing responses to incidents, including front-line analysis and escalation.

Strong organizational, coordination and mediation skills to drive decision-making.