Senior Operations Manager - Surface

Company Description

Overseas Container Logistics (OCL) provides air, ocean, and surface logistics that blend years of hands-on experience and strong industry relationships to provide superior customer service. The company is based in Richmond, BC, with locations in Winnipeg, MB, and Calgary, AB, and specializes in freight forwarding and supply chain management for commercial and industrial businesses.

Role Description

This is a full-time on-site role for a Senior Operations Manager. The Senior Operations Manager will manage day-to-day operations between OCL and its clients, including customer service, administrative assistance, and facilitating cross-functional communication. The Senior Operations Manager will also provide analytical support to senior management and work closely with other departments to maintain and optimize OCL's operational efficiency.

Qualifications

• Strong communication skills, both written and verbal Experience in operations management and customer service on LTL, FTL, and Intermodal Effective administrative assistance skills
• Experience managing a team of coordinators focused on Surface Logistics
• Proficiency in MS Office Suite and logistics software tools
• Familiarity with transportation regulations and customs clearance processes
• Excellent analytical skills
• Attention to detail and strong problem-solving skills
• Experience working in freight forwarding or supply chain management with foucs on surface and rail brokerage