Operations Manager Jobs

Company Description

RestNest Vacation Rentals is a local vacation property management company located in Kelowna, BC. Our mission is to create unique, personal, and memorable vacation experiences by screening homes to ensure they meet our quality standards, arranging meticulous care for properties, and curating unparalleled experiences for guests. We are committed to providing exceptional customer service without relying on chatbots or mega-corporations.

Role Description

Position: Operations Manager (Part-Time, Hybrid)

Location: Kelowna, BC (Some remote work acceptable)

About the Role:

The Operations Manager plays a crucial role in ensuring the smooth day-to-day operations of our vacation property management business. This position involves overseeing various tasks that contribute to the quality and efficiency of our services.

Key Responsibilities:

• Assess inventory for property restocking requirements.
• Engage in sales activities, including the commission-based acquisition of new property owners.
• Craft two LinkedIn posts (one personal, one business-related).
• Maintain up-to-date check-in and check-out instructions.
• Monitor property listings on VRBO, Airbnb, and our website for accuracy and updates.
• Conduct email marketing campaigns targeting previous guests.
• Cultivate positive owner relations through newsletters, listing insights, and data analysis.
• Proactively contact guests before their arrival to ensure a seamless experience.
• Communicate with cleaning staff via calls or texts to confirm their punctuality.
• Add new recipes to enhance guest experiences.
• Regularly review our website for glitches and report issues.
• Respond promptly to messages and inquiries from guests.
• Create personalized welcome notes for guests.
• Review and enhance property listings to ensure accurate descriptions and house rules.
• Write engaging blog posts (word count flexible).
• Directly coordinate with relevant departments (accounting, reservations, and Shervin) by sourcing emails.

Qualifications:

• Proficiency in Microsoft Office and Google Suite.
• Experience in the vacation rental industry is a plus.
• Strong leadership and decision-making abilities.
• Prior experience in operations management or related field.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking skills.
• Bachelor's degree in Business Administration or related field is preferred.
• Ability to work independently with minimal supervision.