Operations Manager – Fmo / Ici

About This Career Opportunity

Black & McDonald’s team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Responsibilities

Specifically serving Black & McDonald’s main FMO service contracts, responsibilities include, but are not limited to the following duties

Reporting directly to the Division Manager for FMO-ICI, the Operations Manager will act as the dedicated day-to-day contract lead for various Black & McDonald FMO accounts. They will manage and guide onsite teams for FM Services and assist with facilitating any project work that may be required. They will interface with all stakeholders and resources available to them, i.e. Customer stakeholders, Black & McDonald Project Managers, and Black & McDonald support services and subcontractors.

• Provide oversight and technical guidance to direct reports, as needed.
• Prepare progress reports and issue progress schedules to clients.
• Provide SMART benchmarks for staff KPI’s and provide feedback semi-annually in the form of documented performance assessments.
• Acting as the Owner’s Representative for the stipulated work and any other tasks as requested.
• Perform site inspections in an effort to increase conformance to safe and best work practices, including post-incident reporting, supporting EHS / Security reports, and reviewing / approving any new request for client reports.
• Provide assistance for internal or client based audits or inspections as needed.
• Build, promote and maintain good customer and vendor relationships.
• Leveraging and deploying the wider Black & McDonald service offering and resources.
• Monitoring QA throughout the portfolio, in conjunction with the QA Manager, to ensure customer satisfaction.
• By example, demonstrate a leadership role is all aspects of HSE for the staff under his care.
• Hire and supervise the activities of subcontractors and subordinate staff.
• Provide assistance with emerging critical responses, on an as needed basis.
• Ensuring accountability, as well as a Continuous Improvement emphasis for the benefit of customers.
• Execute tasks and lead staff in accordance with Corporate Policy.
• Develop and implement quality control programs.
• Holding primary responsibility for clear, comprehensive and timely reporting as agreed.
• Represent company on matters such as business services and union matters.
• Prepare contracts and negotiate revisions, changes, and additions to contractual agreements with suppliers, and subcontractors.
• Ensure that required environmental, health and safety, security and quality assurance programs are implemented as per internal / client specific policies and local codes and regulations.
• Addressing, documenting and rectifying any contractual or performance items with full transparency and integrity with best business outcomes in mind for customer accounts.
• Providing technical and operational guidance and support to the Facilities Managers and Project Management teams.
• Adopt and leverage emerging technologies to achieve better business outcomes.
• Ensuring processes and procedures are in place to ensure consistency and continuity of services.
• Participate and provide updates to customers designates during weekly / bi-weekly / monthly meetings or as needed.
• Ensure staff compliance with applicable training requirements (internal / client specific) and ensure job specific procedural guidelines are followed.
• Leading/attending meetings on a regular and frequent basis to provide monthly and quarterly reporting, highlighting performance, achievements and recommendations.

Competency Requirements

• Continuous Learning
• Customer Focus
• Understanding of Facility Management processes and standards, either through work experience or qualifications
• Outstanding knowledge of building products, construction details and relevant rules, regulations and quality standards
• Change Orientation
• Problem Solving and Innovation
• Advanced analytical and time management skills
• Familiarity with specific software packages and management tools (JDE / CMMS)
• Excellent Communication Skills

Education Requirements

• A trade license may be an asset
• A university degree in civil engineering, a CET, college diploma in construction technology, or related education
• Experience in the Facility Management industry may substitute for post-secondary education requirements

Work Experience Requirements

• Minimum 5 - 10 years of Facilities Management and/or operations management experience in the Industrial, Commercial and Institutional sectors.

Skills, Abilities, And Other Requirements

• Able to travel within the Greater Toronto Area (GTA)
• Security clearance requirements: must be able to get reliability or secret clearance

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.