Senior Warehouse Operations Manager

Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About This Team
Our Global Distribution teams are part of our greater lululemon Supply Chain organization. This team supports lululemon’s overall purpose by ensuring we are fulfilling our products to our guests through our various channels including our retail stores and ecommerce.
a day in the life

• Responsible for effective communication flow to Warehouse Operations Managers.
• Responsible for all aspects of talent management for their direct reports – Hiring, training, Grind, Performance management, development, and coaching, off boarding, rewards and recognition and overall employee engagement
• Supports with annual DC compensation review
• Manages 4-8 direct reports, 200-600 indirect depending on time of year and building size
• Responsible for collaboration with all support teams – Health and Safety, Asset Protection, People and Culture, Engineering, IT, Logistics, Network Strategy, Quality, Logistics, Labor Planning, etc.
• Supports with communicating process alignment between N. America DC locations
• Manages to their operational and facility budget from FP&A
• Responsible for continuous improvement with the scope of building shift, large department, or building.
• Approves Warehouse Operations Managers expenses
• Directs and oversees all aspects of a building shift or a significant department(s) within a large building – example: may run large volume E-commerce department, night shift or entire building in a DC Campus market.
• Supports with labor law and health and safety compliance for their area
• Supports Director with developing the facility strategy and multi-year roadmap
• Supports with accounts payable invoicing
• Responsible for Anaplan inputs for Network Planning: weekly SI updates to the Project Management group, feedback, and input to engineering on labor standards for process improvements, ensuring performance management is occurring and consistent
• Accountable for the building in absence of Director
• Responsible for strategic initiatives outlined from the Project Management group
• Supports with presentations to S. Leadership (Directors, VP, SVP and SLT)
• Supports the Distribution Center Director and/or General Manager in creating and implementing operating and strategic plans to drive continuous improvements.
• Approves hiring and off boarding decisions for Warehouse Operations Manager salaried direct reports
• Responsible for partnering with Health and Safety and Asset Protection and People and Culture on employee concerns for their direct reports that require escalation
• Responsible for approving labor and workforce planning for Warehouse Operations Manager’s department
• Responsible for large scope Strategic initiatives and projects within the scope of building shift, large department, or building
• Champions and leads through lululemon’s IDEA (Inclusion, Diversity, Equity and Action) initiatives and values

Qualifications

• Ability to lift up to 50lbs frequently
• A minimum of 5-7 years of direct people management experience of hourly and salaried employees.
• 10-12 years of leadership experience in a Distribution Center or similar environment – preferably in a fast paced, high growth environment.
• Strong understanding of cross-functional departments and ability to work with partners across fulfillment on solutions.
• Flexible and adaptable with schedule which could include nights, working required holidays, some weekends with occasional after-hours requirements and overtime
• Bachelor’s degree preferred in Engineering, Supply Chain, Logistics, Operations or relevant on the job years of experience.
• Strong understanding of Warehouse Management Systems.
• Ability to maintain a safe work environment
• Experience with automation or MHE (material handling equipment) and labor management system
• Proficient with Microsoft Office Suite.

must haves

• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
• Foster connection by putting people first and building trusting relationships.
• Communicate with honesty and kindness and create the space for others to do the same.

Additional Notes
Authorization to work in Canada is required for this role.
Note: Availability of the incentive programs, benefits, and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.