Senior Operations Manager Jobs

The Sr. Manager of Order Operations will be responsible for streamlining order to deliver operations for the Canada region. The role will oversee day-to-day operations and plan and execute transformative solutions on a tactical level to enhance the effectiveness of the order-to-deliver cycle with the goal of enhancing service levels to customers and meeting/exceeding on time- in full (OTIF) goals. The role will also lead field inventory management and operational customer solutions. This position will provide leadership and direction on a cross-functional basis and interact directly with senior leadership, commercial teams, support functions and enablers.

This is a hybrid position.

Key Responsibilities

• Work collaboratively within a cross-functional team to accurately understand and communicate customer needs and issues
• Responsible for reporting complaints and Adverse Drug Reactions (ADR)
• Performs supply chain and logistics functions such as material procurement, production planning, inventory control, outsourcing, vendor selection and distribution.
• Manages field inventory including consignment, trunk stock and loaners with the goal of maximizing product availability while balancing working capital and minimizing expired products in the field.
• Works with customers on end-to-end process improvement to add value to the overall customer experience.
• Develops, implements, and maintains policies, procedures, and material control systems to reduce costs, streamline procedures, and implement solutions.
• Demonstrate elevated level of ownership and accountability
• Function as the Customer Care & Order Operations main point of contact for commercial stakeholders on Operational/Tactical level
• Plans and analyzes activities related to the timely, cost-effective procurement, inventory control, planning and quality control of production materials.
• Represents Customer Care & Order Operations in local initiatives/projects: IT/Automation initiatives, OTC, OTIF
• Provides support to the company's Strategic Account customers in collaboration with other internal stakeholders (such as: Sales, Transport & Logistics, etc.), through face-to-face interactions, but also via telephone and other written communications.
• Collaborates with team members and internal stakeholders to drive efficiencies, prioritize customer opportunities and issues, and support specialized projects.
• Analyze complex data to identify trends, opportunities, and risks to drive proactive, meaningful engagement with the customer
• Creates integrated processes among internal functions (e.g., operations, purchasing and logistics) and outside suppliers.
• Acts as the voice of the customer internally by championing their needs for an enhanced service experience
• Provides analytics, advice, and project support for all aspects of customer-related operational processes

Key Qualifications

• Prior experience in with companies in the medical industry or similar regulated industry
• Must have excellent organizational and presentation skills
• Bachelor’s degree in Business, Operations, Engineering or related field or Advanced degree
• Anticipate and meet deadlines
• Must be a problem solver with confidence and speed in execution
• Pay attention to detail
• Ability to:
• Minimum of 7 years of relevant experience with 5+ years of managerial experience with bachelor’s degree or Minimum of 5 years of relevant experience with 5+ years of managerial experience with advanced degree
• Must be customer service oriented with strong interpersonal skills
• Be discreet and retain confidential information
• Proven leadership skills in building and managing large teams with a history of world-class success
• Proficient in English verbal and written. French is recommended but not required
• Demonstrated ability to handle multiple tasks accurately and efficiently

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.