Senior Manager - Facilities And Operations

ACML’s Management team is growing! Are you looking for a challenging and rewarding career with Canada’s leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you!

WHO ARE WE?

With over 50 years of experience throughout North America, Angus Consulting Management Limited (“ACML”) is one of Canada’s most trusted facility operations management companies. We have extensive knowledge managing critical environments including data centers, healthcare facilities, commercial facilities, central utility plants and Public Private Partnership projects.

WHO ARE WE LOOKING FOR?

This position is responsible for a portfolio of properties and provides: leadership/direction; manages client expectations/relations; manages technical operations; facilitates employee relations; participates in business development and interacts with senior management/client’s business operations to sustain in-scope services while providing stewardship.

Primary Duties

• Supports staff during client discussions re: facility enhancements, capital expenditures, development/prioritization of capital infrastructure renewal plans, asset plans, etc.
• Provides technical support re: life safety system failures, equipment breakdowns, etc.; investigates root cause;
• Reviews site monthly reports and business plans considering performance objectives/deliverables;
• Provides coaching and mentoring for senior operational management staff at the portfolio level to improve operational effectiveness.
• Directs/manages implementation of quality control and risk reduction programs (i.e., policies, procedures, ISO 9001, etc.);
• Provides operational support re: new business (from start-up to completion) according to schedule, specifications, and budget;
• Participates in development/implementation of strategic marketing plans.
• Develops site goals/objectives in collaboration with senior staff; guides staff in development/management analysis of operational plans and effective communications;
• Reviews energy monitoring; supports client initiatives re: energy efficiency/conservation;
• Makes complicated facility decisions including financial (within approved budget), relational and operational decisions;
• Develops/maintains client relations; ascertains long-term client needs/goals; meets with client to obtain facility performance updates; provides advice on facility enhancement; recommends solutions to complex issues; promotes ACML services and new business initiatives;
• Provides direction to staff; manages recruitment process; mentors/coaches staff; investigates performance issues/recommends action; conducts performance reviews; facilitates employee goal setting; identifies training/educational/professional development requirements;
• Reviews/interprets financial information and makes recommendation; analyzes/reviews major capital expenditures with client;
• Provides expertise in development/improvement of maintenance programs; applies planning/scheduling techniques and risk-mitigation strategies to ensure effective delivery of preventative, predictive and response maintenance
• Participates in planning/implementation of new business initiatives; recommends innovative business strategies;
• Assists staff in tendering process; negotiates costs/fees with suppliers/contractors as required;
• Implements client programs; executes effective actions to meet/exceed expectations, commitments, and service delivery; obtains client feedback and utilizes for process improvement;

Qualifications:

• Project management experience; demonstrated ability to effectively manage from design to hand over;
• Knowledge/understanding of Occupational Health & Safety Act; building/fire/other codes and applicable standards/regulations pertaining to facilities maintenance and operations;
• Proven ability to plan, organize, prioritize, and implement;
• Strong communication/presentation skills (verbal and written); ability to excel in a team environment;
• Critical, logical, and strategic thinking/analysis;
• A professional designation as a Certified Engineering Technician/ Technologist (CET); or a professional engineer licensed in Canada (P. Eng); or combination of education, training, and experience
• Minimum 15 years related/progressive facilities maintenance and operations management experience ideally in a commercial real estate setting with multi-site responsibility
• Post-secondary degree/diploma in a relevant field of study (e.g., Engineering, Facilities Management, etc.) - Trades Qualification as a journeyman (i.e., 309a or 442a) will be considered an asset
• Advanced proficiency in Microsoft Office and Google Suite

WHY SHOULD YOU APPLY?

We work hard to find the right people and provide opportunities for them to flourish.

We offer a collaborative environment with experienced leaders and room to grow. We are a company that values integrity, continuous improvement and operations excellence. A full list of the benefits and perks that we offer is available on our website https://acml.ca/careers/.

If you’re as excited about the future of our company as we are, we would love to hear from you! We welcome and encourage all qualified candidates to submit a detailed resume.

We are an accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

INDACML

Accessibility

ACML is committed to providing an accessible work environment. Upon request during the recruitment process, ACML will accommodate applicants with disabilities.

For more information on our Accessibility Program please refer to our Accessibility Policy (https://www.acml.ca/?q=accessibility)

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