Global Facilities Coordinator Jobs

We’re looking for a service oriented and organized Global Facilities Coordinator to join Hootsuite’s Global Facilities team in Vancouver. Reporting to our Office Manager, NA & APAC, in this role, you will support office operations with logistics, special events and other facilities related requests from our peeps across North America and Australia.
WHAT YOU’LL DO:

• Monitor comments/questions and address issues in NA and APAC office Slack channels.
• Managing/troubleshooting the online desk/room booking system;
• Resolve facilities related tickets for NA and APAC in a timely manner and support EMEA offices if required.
• Help support office operations including:
• Coordinating shipping & receiving and security logistics.
• Perform other related duties as assigned
• Assist with Health & Wellness programs, occupational health and safety support tasks, and environmental reporting initiatives.
• Collaborate with the Global Facilities Team to seek continuous improvements, develop maintenance plans, and schedule repairs as needed to support our operations.
• Liaise with vendors, suppliers and contractors to ensure Hootsuite is receiving expected service and quality levels.
• Collaborate with other teams to coordinate special events, support onboarding and offboarding of employees and facilitate access to other Hootsuite locations.
• Addressing employee concerns with booking system, office issues, access cards, etc.

WHAT YOU’LL NEED:

• Time management/multi-tasking: Ability to work effectively under pressure in a fast-paced, growing environment
• Relevant experience of administration support and/or facilities management-related experience
• Collaboration and Teamwork: Ability to work independently and collaboratively with others in a service oriented environment
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Passion for Customer Service: dedicated to providing exceptional customer service to internal clients
• Detail Oriented: skilled at managing details from the large to the small
• Tech Savvy: Experience working with Google Suite products and Zen Desk would be beneficial, but not required

WHO YOU ARE:

• Curious. You are always learning and seeking ways to make things better.
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.

In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbors & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.