Senior Manager, Facilities Maintenance & Operations

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.
Twelve acute care hospitals, BC’s first dedicated outpatient care and surgery centre and a wide range of services in public health, home health, mental health and long-term care facilities - all within Metro Vancouver and the Fraser Valley. Known as one of the most desirable places to live in the world, these dynamic communities along with inspiring scenery and easy access to an abundance of outdoor activities provide an amazing quality of life.
We are proud of the innovation, dedication, integrity and tenacity of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct. We are looking to you to bring your strengths in problem solving, initiative, and technical expertise to a role where you can really make a difference.
Position highlights
Are you a passionate leader who is ready for the next challenge? Bring your proven competences in initiation, judgment and problem solving to this challenging role located at the Royal Columbian Hospital (RCH). We offer a positive work environment where we support collaboration and innovation. RCH is also currently going through a major redevelopment project for the site which is a multi-year, multi-phase project to increase the hospital's capacity, beds and services.
As the Senior Manager, Facilities Maintenance & Operations, you will manage and provide direction to a team of skilled trades individuals along with contracted specialized service providers at both the RCH and Queens Park Care Centre (QPCC) sites. These facilities operate 24 hours a day, 365 days per year, serving the population of British Columbia.
You will provide support to the RCH and QPCC executive leadership, as a member of their senior leadership teams. You will act as the Facilities Management subject matter expert, providing advice on our site infra-structure issues pertaining to the advancement of the campus clinical mission.
Build on your education and career experience as you:

• Investigate work and/or staff performance issues and initiate disciplinary action. You will be required to participate in grievance processes and other labour relation matters, including labour/management meetings and essential service designation processes for RCH and QPCC.
• Develop, implement and handle the annual operating and capital budgets for RCH and QPCC. This includes monthly financial reporting to Fraser Health Finance.
• Lead development and continuous improvement of maintenance programs. You will apply planning/scheduling techniques and risk-mitigation strategies to ensure effective delivery of preventive, predictive and responsive maintenance.
• Establish, develop and implement department goals, objectives and operational requirements consistent with the Facilities Management objectives and RCH’s clinical mission. You will review current operations and develop appropriate systems and processes to reflect effective and efficient facilities operations, improving the delivery of care through innovation and your leadership.
• Provide mentorship and feedback to the Facilities Management Planning & Project team on all stages of planning and implementation for all construction and renovation activities scheduled for campus. This includes the following: review of business cases, conceptual plans, design development, schematic designs, specifications and tender documents, construction implementation, commissioning, and post occupancy reviews.
• Manage recruitment, mentoring and professional development of staff and contract employees. You will supervise staff and provide work direction and assignment of duties. You will conduct performance evaluations and coach employees, and identify training/educational requirements.
• Manage contractual agreements for specialized maintenance, grounds and renovation work by: procuring and leading work of external providers, identifying terms of reference, negotiating and monitoring contracts.

Your background includes:

• Seven (7) to ten (10) years recent, related progressive supervisory and management experience in a large complex unionized environment
• Master’s degree in Engineering or a related field
• An equivalent combination of education, training and experience is acceptable

Preference will be given if you have excellent interpersonal skills, who have the ability to clearly and concisely articulate information with the capability to customize information according to the audience. You have extraordinary technical writing abilities and are proficient in the use of Microsoft Office applications. In addition, you have knowledge of business finances in a facilities management environment.
This Regular Full Time opportunity is located at Royal Columbian Hospital in New Westminster, BC.
Effective October 26 th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.
Valued Benefits:
A career with Fraser Health will offer you the opportunity to be a part of a dedicated team of providers in a dynamic and rewarding health care environment. We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.
We believe in your work with our dedicated team, come join in our commitment to provide quality care to our patients and clients. Our purpose - To improve the health of the population and the quality of life of the people we serve.
We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends and family as an excellent place to work! We believe and value diversity in the work force and aim to maintain an environment of Respect, Caring & Trust.
Detailed Overview
Responsible for overseeing the daily operational management and/or maintenance of designated physical plants for the largest regional tertiary and other assigned health site(s) of Fraser Health in a manner consistent with industry best practices ensuring a safe and reliable environment for the delivery of healthcare-related services.
Responsibilities

• Establishes, develops and implements department goals, objectives and operational requirements consistent with Fraser Health's strategic and operational objectives; reviews current operations and develops appropriate systems and processes to ensure effective and efficient facilities operations for the assigned site(s).
• Participates in the development and activation of business continuity plans in cooperation with clinical leadership and Emergency Management.
• Ensures that facilities are maintained consistent with best practices regarding energy conservation, carbon footprint reduction, LEED certification and other relevant environmental standards.
• Manages assigned construction, renovation and/or maintenance projects; liaises with stakeholders and coordinates the activities of staff, consultants, and contractors to ensure project requirements are met and facilities impacts are minimized.
• Carries out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.
• Oversees the development and continuous improvement of policies, procedures, and programs in accordance with applicable codes, regulations, and standards; ensures compliance by employees and external service providers; collaborates with, and provides technical and logistical support to the Planning and Capital Projects teams.
• Procures and manages the work of external service providers, directly or through subordinate supervisors; determines terms of reference, negotiates and monitors contractual agreements for specialized maintenance, grounds and renovation work, as required.
• Manages the recruitment, mentoring and professional development of assigned staff and contract employees; supervises designated staff, determines staff schedules, provides work direction and assignment of duties to meet operational requirements; conducts employee performance reviews, coaching session and facilitation of goal setting with the employee; identifies training/educational requirements as needed.
• Provides support in specific areas such as infrastructure, technical standards, systems commissioning, contract management, and safety or integrity management, as assigned by the Director.
• Investigates work and/or staff performance issues and initiates disciplinary action up to and including termination; participates in grievance process and other labour relation matters up to and including Step 3 grievances as an Employer representative; participates labour/management meetings and in the essential service designation processes for the assigned sites.
• Develops and implements the annual operating and capital budget for the assigned site (s); responsible for monitoring expenditures, variance analysis and reporting; takes corrective actions as required.
• Develops and maintains key internal/external stakeholder relations and participates on committees as required; develops and prioritizes capital infrastructure renewal plans in consultation with the Director; participates as a member of Fraser Health as a subject matter expert within area of expertise.
• Oversees the development and continuous improvement of maintenance programs; applies planning/scheduling techniques and risk-mitigation strategies to ensure effective delivery of preventive, predictive and responsive maintenance; ensures appropriate use of the computerized maintenance management system.

Qualifications
Education and Experience
Master’s degree in Engineering or related field supplemented with seven (7) to ten (10) years’ recent, related progressive supervisory and management experience in a large, complex unionized environment or an equivalent combination of education, training and experience.
Competencies
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities

• Demonstrated ability to lead and coach team members
• Ability to work independently and as a member of a team
• Demonstrated working knowledge of appropriate legislation, relevant laws and by-laws, and provincial/national standards
• Demonstrated working knowledge of building systems, operations and maintenance practices in a complex, multi-site health care environment
• Proven initiative, judgment, decision-making and problem-solving capabilities
• Ability to supervise and provide direction to staff, consultant and other contractors
• Proven ability to develop and maintain rapport with staff and other stakeholders
• Ability to prioritize and meet tight deadlines in a dynamic environment
• Physical ability to perform the duties of the position.
• Demonstrated ability to take action in a crisis management environment
• Ability to operate related equipment including related software applications