Operations Manager - Facilities Management Services

WHO ARE WE?

With over 50 years of experience throughout North America, Angus Consulting Management Limited (“ACML”) is one of Canada’s most trusted facility operations management companies. We have extensive knowledge managing critical environments including data centers, healthcare facilities, commercial facilities, central utility plants and Public Private Partnership projects.

WHAT DO WE OFFER?

• Competitive salary
• Referral bonus program
• Generous vacation plan
• Training & tuition reimbursement programs
• Education bursaries for Employee Children
• Excellent retirement savings plan
• Competitive benefits package

WHO ARE WE LOOKING FOR?

ACML is actively seeking a Manager, Operations located in Toronto, ON. This position provides oversight responsibilities to the Operations team across all portfolios, which includes the leadership and direction to the Operations Directors and their group of Operations Managers. The ideal candidate is an experienced leader, who is strategic and focused on business growth and operational excellence. Other responsibilities will include, but are not limited to, the following:

• Ensures site compliance re: health and safety standards, as well as applicable codes/regulations;
• Supports staff during client discussions re: facility enhancements, capital expenditures, development/prioritization of capital infrastructure renewal plans, asset plans, etc.
• Implements client programs; executes effective actions to meet/exceed expectations, commitments and service delivery; obtains client feedback and utilizes for process improvement;
• Reviews site monthly reports and business plans considering performance objectives/deliverables;
• Reviews/interprets financial information and makes recommendation; analyzes/reviews major capital expenditures with client;
• In collaboration with next level of management, defines skill/competency gaps and creates/ implements personal/career development plans;
• Participates in development/implementation of strategic marketing plans.
• Participates in planning/implementation of new business initiatives; recommends innovative business strategies;
• Reviews energy monitoring; supports client initiatives re: energy efficiency/conservation;
• Develops/maintains client relations; ascertains long-term client needs/goals; meets with client to obtain facility performance updates; provides advice on facility enhancement; recommends solutions to complex issues; promotes ACML services and new business initiatives;
• Provides supervision/leadership/direction to staff; manages recruitment process; mentors/coaches staff; investigates performance issues/recommends action; assists with schedules/assignment of duties; conducts performance reviews; facilitates employee goal setting; identifies training/educational/professional development requirements;
• Develops site goals/objectives in collaboration with staff; guides staff in development/management analysis of operational plans and effective communications;
• Directs/manages implementation of quality control and risk reduction programs (i.e., policies, procedures, ISO 9001, etc.);
• Assists staff in tendering process; negotiates costs/fees with suppliers/contractors as required;
• Understands company objectives and applicable project agreements;
• Makes complicated facility decisions including financial (within approved budget), relational and operational decisions;
• Provides operational support re: new business (from start-up to completion) according to schedule, specifications, and budget;
• Provides expertise in development/improvement of maintenance programs; applies planning/scheduling techniques and risk-mitigation strategies to ensure effective delivery of preventative, predictive and response maintenance; ensures appropriate use/maintenance of computerized maintenance management system (CMMS);
• Provides technical support re: life safety system failures, equipment breakdowns, etc.; investigates root cause;
• Attends/participates in operational meetings and on committees as required;

WHAT WILL YOU BRING?

• Knowledge/understanding of Occupational Health & Safety Act; building/fire/other codes and applicable standards/regulations pertaining to facilities maintenance and operations;
• Proven ability to plan, organize, prioritize and implement;
• Post-secondary degree/diploma in a relevant field of study (e.g., Engineering, Facilities Management, etc.); or a professional designation as a Certified Engineering Technician/ Technologist (CET); or a professional engineer licensed in Canada (P. Eng); or combination of education, training and experience;
• Strong technical acumen;
• Advanced proficiency in Microsoft Office (i.e., Word, Excel, PowerPoint, and Outlook).
• Minimum 15 years related/progressive facilities maintenance and operations management experience;
• Project management experience; demonstrated ability to effectively manage from design to hand over;
• Strong communication/presentation skills (verbal and written); ability to excel in a team environment;
• Critical, logical and strategic thinking/analysis;

WHY SHOULD YOU APPLY?

• We are an accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
• We work hard to find the right people and provide opportunities for them to flourish.
• If you’re as excited about the future of our company as we are, we would love to hear from you! We welcome and encourage all qualified candidates to submit a detailed resume.
• We offer a collaborative environment with experienced leaders and room to grow. We are a company that values integrity, continuous improvement and operations excellence. A full list of the benefits and perks that we offer is available on our website

Accessibility

ACML is committed to providing an accessible work environment. Upon request during the recruitment process, ACML will accommodate applicants with disabilities.

For more information on our Accessibility Program please refer to our

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