Training Manager, Rooms Jobs

Company Description

Your team and working environment:

Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia- host mountain resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada’s premier, year-round outdoor adventure destination- just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and an on-site championship golf course, Fairmont Chateau Whistler is Whistler’s largest conference resort hotel with 519 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slope-side Health Club. Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure. Join us and start yours today!

What is in it for you!

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Chateau Whistler Golf Course
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Opportunity to develop your talent and grow within Fairmont Chateau Whistler and over 5,000 properties with Accor
• Eligible to participate in Leisure Benefit Package which can be contributed towards ski pass or other lifestyle and wellness initiatives (November through May)
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Jasper (subject to availability)
• One complimentary meal per shift in our staff cafeteria

Training Manager, Rooms

Your leadership skills and the values you model will create an engaging work environment for all at Fairmont Chateau Whistler. You will inspire colleagues within the Rooms Division, to ensure exceptional guest experience, but also to grow their careers within the company.

What You Will Be Doing

• Responsible for creating robust training programs for the Rooms Division
• Progressive evaluation of staff performance in collaboration with Department Heads
• Establish and maintain constructive, supportive and professional colleague relationships
• Maintain constant communication with Department Heads to understand their departmental priorities
• Maintain the adherence to Fairmont Hotel & Resorts brand standards in preparation for annual LQA and Forbes audits
• Consistently offers professional, engaging and friendly service
• Work closely with the Learning & Development Manager, Talent & Culture Department on training initiatives
• Ensure all employees are trained to work safely
• Other duties as assigned

Qualifications

Your experience and skills include:

• Strong interpersonal and problem solving abilities
• Excellent communication and organizational skills
• Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
• Computer literacy in Property Manager, Excel, Word, Powerpoint required
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Demonstrated ability to lead in a cohesive and supportive team environment
• Human Resources and Training experience is an asset
• Previous leadership experience required
• University/College degree in a related discipline an asset
• Ability to work well under pressure in a fast-paced environment
• Strong organization and communication skills necessary

Physical Aspects Include But Are Not Limited To

• Occasional kneeling, pushing, pulling, lifting
• Frequent standing and walking throughout shift
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS