Scheduling Coordinator / Office Administrator

SAIGE Homecare is an established home care agency that has been serving the Calgary community for over 10 years. We pride ourselves on our Nurse Managed Client Centered Care and high level of professionalism.
We are seeking an enthusiastic and motivated Scheduling Coordinator to join our team as we provide compassionate and focused care to our clients.
As an integral part of our organization, the Scheduling Coordinator will provide administrative and operational support to assist Management, Client Care Managers, and Human Resources in upholding company standards for all clients and staff.
Job Duties would include:

• On Call coverage after hours required every few weeks. On call compensation provided.
• Event support: Assist in events like Orientation, Job Fairs, Agency events, as needed
• Invoicing: Assist with invoicing and payroll processes as they relate to scheduling
• Reception duties: answering calls, dealing with clients and caregivers in a respectful and professional manner; returning calls in a timely fashion; representing the company and its values to a high standard while communicating with prospective clients and outside vendors.
• Client and staff support via email and telephone.
• Technical Support: Serve as IT Super User to assist team in technical support issues; liaise with vendors for setup and troubleshooting of programs; app support for caregivers.
• Scheduling for Clients and Caregivers: Schedule and maintain client's ongoing staffing requirements; arrange or organize schedules for clients based on their care plans and availability of caregivers; follow up on caregiver availability, vacation, sick calls; gather data and reports as needed.
• HR Support: Assist in Caregiver Onboarding from screening to reference checks; follow up on certifications.
• Office Maintenance: Supply inventory maintenance and ordering; maintenance of equipment; general upkeep of area.
• Nurse Manager Support: Assist with creation/maintenance of documents and reports; client packages; setting up appointments with clients, caregivers, and other parties; Client Onboarding including obtaining documentation, sending contracts, and managing files.
• Correspondence and Data: Manage incoming and outgoing email and support queues; maintain an up to date filing system, scanning documents, and saving accurately; keep office and vendor contact information up to date; documentation and charting for clients and caregivers

What you offer:

• Excellent communication skills, both verbal and written
• Must possess a strong work ethic and be self-motivated with the ability to work independently with minimal supervision.
• Ability to prioritize requests and duties
• Keen attention to detail is critical for success in this role.
• Formal training in Administration/MOA/Unit Clerk/Scheduling (preferred)
• Must be comfortable with learning and using a variety of software platforms and office equipment and able to provide technical support to team
• Must be available to work Monday to Friday during core hours from 8:30am-5pm to work in an office environment.
• Commitment to unparalleled health and safety
• Demonstrated competence with the Microsoft Office Suite (Word, Excel, Powerpoint)
• Demonstrates competency, organization, attention to detail, flexibility, and cooperation in performing all job responsibilities.
• Maintains strict adherence to confidentiality and all policies
• 1-2 years’ experience in a high-volume setting; those with health care experience preferred
• Team player attitude and the ability to work effectively in a multi-disciplinary team setting, contributing to a positive and collaborative work environment.
• Must be accustomed to a fast paced, high-volume environment with deadlines and last-minute requests and thrives while utilizing multitasking skills
• Utilizes excellent customer service and client relationship skills, and conveys a positive and professional attitude always.
• Eager to take initiative, creative problem solver and resourceful and able to present process improvement suggestions and execute them.

What we offer:

• Health Spending Account
• Dynamic and challenging environment of growth
• Paid vacation and sick days
• Team building and recognition celebrations.
• Safe, supportive, and tolerant workplace.
• Excellent mentorship and leadership.
• Ongoing training and professional development opportunities
• Opportunity to contribute to organization development alongside a team of highly skilled professionals.
• Commitment to work/life balance
• Competitive wages and bonuses

If you believe you are the right person to join our team, please let us know why along with submitting your resume online.
We thank all applicants for their interest. Please note that only those that have the suitable qualifications and experience will be contacted.