Scheduling Coordinator Jobs

OBJECTIVE OF POSITION

You will always provide exceptional customer service and take ownership of administrative support to our Service Department. You will maintain accurate and timely data entry and assist customers with various service warranty and non-warranty concerns.

ACCOUNTABILITIES

Service

• Participate in training and development activities to expand product/industry knowledge.
• Address customer and homeowner warranty and non-warranty questions and concerns daily via email, phone, and Connect You.
• Interact with CX Manager with performance management of all outstanding service work orders.
• Provide support to service as required by customer demand.
• Handle changes in policies or renewals.
• Address customer and team member communication in a timely and professional manner.
• Compile reports on overall customer satisfaction.
• Fully educated on Sales Force / CX / Field Service Lightning. Processes and systems to support service.
• Responsible for scheduling service appointments pre- and post-possession.
• Educate customers in solving service concerns over the phone when possible.
• Take payment information and other pertinent information such as address and phone numbers.
• Administration of service concerns from cases, to order creation, to ordering of parts, scheduling, and management of Service Module.
• Document quality cases and ensure resolution with Corporate Business Units.
• Differentiate service issues into chargeable warranty and non-warranty items.
• Manage and develop chargeable service opportunities.
• Create quotes for chargeable service items and collect payments.
• Work with accounts department to create invoices upon job completion.
• Collaborate with internal business partners and departments.
• Act as the main point of contact for all customer service inquires.

EDUCATION

• High School Diploma or equivalent.

EXPERIENCE / CAPABILITIES

• Equivalent experience will be considered.
• Proactive and able to assimilate new information quickly.
• Troubleshooting abilities to analyze problems and provide solutions.
• Communicate effectively in English both verbal and written.
• Ability to prioritize your daily work and organize yourself to meet multiple deadlines and meet customer needs.
• The ability to handle and resolve escalated inquiries and issues.
• High comfort level working in a fast-paced team environment that is constantly changing.
• Call center experience an asset.
• Intermediate to advanced proficiency in computer skills in Outlook, Word, Excel, PowerPoint, Visio
• 2+ years’ customer service experience.

Send Us Your Resume

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We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation, or faith. Thank you to all those apply and those who are short-listed will be contacted.