Perio Scheduling Clerk Jobs

This position is a part of the Non-Academic Staff Association (NASA).

This position has an end date of May 31, 2024 and offers a comprehensive benefits package which can be viewed on our Benefits Overview page .

Location

Work primarily takes place at North Campus Edmonton. This role is in-person.

Working for the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

Working for the Department/Faculty

The School of Dentistry Oral Health Clinic (OHC) located on the 8th Floor of the Kaye Edmonton Clinic provides oral health care services to over 250 patients per day.

Position

Reporting to the Patient Services & Systems Supervisor, the Perio Scheduling Clerk acts as the first point of contact for all patients for the full scope of the patient experience; starting from the initial inquiry/booking to check-out, including payment processing.

This position has an end date of May 31, 2024 with the possibility of extension. The successful incumbent should be available to work a rotating shift schedule between the hours of 7:30 a.m. and 5:30 p.m.

Duties

• Provides first-level support to patients and students regarding axiUm (electronic health record)
• Processes CDANet and paper claim and pre-determination submissions
• Maintains electronic filing system; types correspondence, photocopies, and faxes as required
• Manage the dashboard audit rules
• Acts as the first point of contact for a large volume of patients providing check-in and check-out services and collecting payments
• Answers and directs numerous incoming phone calls, provides patients with program information
• Coordinates and receives documents (referral letters, correspondence, medical history documents, etc.), and scans into patients’ electronic charts in axiUm database
• Schedule patient appointments
• Collects fees and completes insurance and third-party billing forms including coordination of benefits in the event of multiple insurance carriers
• Performs other administrative duties as required
• Processes cheque, debit, and credit card payments and completes deposits
• Responsible for patient coordination and scheduling, coding entry into axiUm patient management software for accurate billing, patient registration and chart maintenance
• Monitors the notifications of electronic bank payments, enters payments in axiUm, updates patients accounts, etc.

Minimum Qualifications

• Accurate data entry skills; strong attention to detail
• High school diploma
• 2 years of relevant experience in a fast-paced Dental Office
• Proficiency using information technology including MS Office applications and Google Suite
• Well-developed organizational skills with the ability to meet deadlines and prioritize activities
• Ability to multi-task in a fast-paced and diverse work environment that is dynamic and constantly changing
• Expertise using an electronic health record system
• Experience with processing a large volume of patient traffic and phone calls
• Excellent communication skills (listening, verbal, and written) and interpersonal skills
• Ability to critically analyze all aspects of the patient record and identify any required changes
• Experience with POS devices, processing payments and completing deposits