Retail Operations Coordinator Jobs

About Herschel Supply

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next.

Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community, reducing our impact on the environment and heading on new journeys. We’ve gotten lost in new cities, made lifelong friends all over the world, road tripped with no GPS, and explored a ton of creative pursuits along the way.

Putting yourself out there isn’t easy. It means stepping outside of your comfort zone and trying something new. It might be scary at first, but it also leads to the best parts of life. Inspiring others to take that leap is what we live for. Wherever you’re headed, we’re here to help you pack your future with possibilities.

So, come along for the ride, get inspired and Put Yourself Out There.

About Your New Role

As a Retail Operations Coordinator at Herschel Supply Co., you will play a vital role in supporting our retail stores' smooth and efficient operations. You will work closely with the Retail Operations Project Manager and collaborate with various teams to ensure the seamless execution of retail strategies, processes, and initiatives. The ideal candidate is organized, detail-oriented, and possesses strong communication and problem-solving skills.

A DAY IN THE LIFE:

Store Operations Support:

• Monitor and evaluate store performance metrics, identifying areas for improvement and suggesting solutions.
• Support RPM in new store opening project plan tasks
• Submit retail expense reports and coding invoices. Liaison with accounting and finance.
• Collaborate with store managers to ensure compliance with company standards and guidelines.
• Assist in the implementation and execution of operational policies and procedures across all retail stores.

Repair and Maintenance:

• Coordinate repair and maintenance activities for the retail stores, including fixtures, equipment, and facilities.
• Maintain records of repair requests, work orders, and ensure timely completion of tasks.
• Liaise with external service providers and contractors to schedule and oversee repairs and maintenance work.

Inventory Management:

• Coordinate with the RPM to manage inventory levels, ensuring stock availability at all times.
• Conduct regular inventory audits and assist in resolving discrepancies or stock-related issues.
• Support the development and execution of Loss Prevention Programs, ensuring all stores maintain an appropriate shrink percentage.
• Assist in stock replenishment, transfers, and returns between stores, warehouses, and distribution centers.

Training and Development:

• Assist in the onboarding and training of new store employees, ensuring they are equipped with the necessary skills and knowledge.
• Help develop training materials and resources for store operations and procedures.
• Conduct training sessions and provide ongoing support to store teams, addressing any operational or procedural questions.

Communication and Reporting:

• Maintain an interweb and newsletter for the retail field team.
• Act as a liaison between the Retail Operations Manager, store teams, and other departments within the organization.
• Communicate key updates, initiatives, and changes to the store teams promptly and effectively.
• Collect and compile relevant operational data and generate reports on store performance, inventory levels, and operational issues.

About You

• Excellent communication and interpersonal skills.
• Flexibility to travel to different store locations when required.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Familiarity with inventory management systems and retail point-of-sale (POS) software is a plus.
• Previous experience in retail operations, store management, or a similar role.
• Strong organizational skills with exceptional attention to detail.

DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY

We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It’s with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel.

At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our employees’ age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.