Operations Coordinator - Burnaby

Fusion Security continues to grow and provide professional security services throughout Greater Vancouver and the Lower Mainland, with clients in a wide variety of sectors, including government, retail, commercial sites, industrial sites and residential areas. We are searching for qualified professionals to join our team, where you can make an impact through your exceptional customer service and communication skills.

Overview

We are looking for a dedicated, detail-oriented, and proactive professional for the position of Operations Coordinator. The successful candidate will be responsible for fulfilling all scheduling obligations in the Operations Center, as well as other administrative and operational duties. The successful candidate will have a consistently high level of integrity and the ability to work autonomously.

This position is the main and direct point of contact for security officers and supervisors on shift, proactively maintaining regular contact regardless of their assignment. The successful candidate will receive necessary training to develop and strengthen relevant skills related to and as required by the needs of the position.

Position Responsibilities

• Responding to emergency calls and giving direction
• Professionally communicating with clients over the phone and/or via email as required, with respect to scheduling needs
• Maintaining communication with supervisors, site managers, and security officers
• Planning and scheduling static security officers for sites as required
• Assigning tasks to Field Support Supervisors

Position Requirements

• 1+ years in an administrative and data entry role is an asset
• Valid BC Security License
• High School diploma; post-secondary education is an asset
• 1+ years of experience in the security industry
• 1+ years of experience in a scheduling or dispatching role
• Technical skills including advanced proficiency with Microsoft Office, the Windows Operating system, and the ability to type at least 70 WPM

Abilities

• Ability to concentrate on a task over a period of time without losing focus
• Ability to handle stress and work in a fast-paced environment
• Proven organizing and planning skills
• Ability to identify critical issues quickly and accurately, assess and evaluate situations effectively, and take appropriate action
• Ability to make decisions and work without close supervision
• Ability to sit for long periods of time
• Ability to effectively communicate, both verbally and in writing so that others will understand and follow directives
• Excellent attention to detail
• Flexibility to work varied and extended hours, as business dictates
• The ability to learn and adapt quickly to different operating systems and software programs
• Ability to be proactive
• Excellent interpersonal skills and ability to build and maintain positive relationships with Fusion Security staff and clients alike
• Ability to deal fairly and tactfully with employees, providing clear and consistent leadership and guidance when speaking to security officers
• Strong multi-tasking abilities to effectively complete tasks in timely manner
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

REPORTING STRUCTURE

This position reports directly to the Operations Manager. In addition, the position will receive direction from other Senior Fusion Security Management from time to time.

SHIFT STRUCTURE

• Full time: 40 hours per week
• Location: Fusion's Head Office in Burnaby
• Availability: Must be available for day or night shift, 7 days a week
• Shift Model: 12-hour shifts, based on a 4 day on 3 day off schedule

Perks Fusion Security Offers You

• Reimbursement of Security License renewal fees (for full-time employees only)
• Referral Bonus Program
• Competitive, market-based pay rate
• Paid training and subsidies for industry accreditations
• Extended health and dental benefits
• Access to on-site gym
• Access to exclusive employee discounts on over 5000 products & services

For further information on the job posting or if you have any questions, you can email [email protected].

In order to be considered for this position, please submit your current resume with a cover letter detailing reasons for your interest. Ensure your resume includes your employment history including start and end dates of your employment, and any relevant information that relates to the job to which you are applying.

Due to receiving a high volume of applications, only those applicants selected to move forward in the hiring process will be contacted.

(Part 1, Section 2) of the Security Services Act of British Columbia requires all Security Services Workers are required to hold a valid BC Security License to be employed or employable. Any applicant without a valid BC Security License will be automatically disqualified. For more information please visit: http://www.bclaws.ca/civix/document/id/consol20/consol20/00_07030_01#section2