Inside Sales Operation Manager

This is a remote position.

Job Opening: Inside Sales Operations Manager

Company: EnergyPal – Energypal.com

Industry: Residential Solar, Batteries & Smart Energy Technology

Products: Solar Panels, Home Batteries, Roofing, Connected Home

Locations: Work From Home in anywhere in Canada

Job Type: Full-Time

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EnergyPal is growing! EnergyPal provides North American homeowners with the best deals on industry-leading solar panels and home battery systems. We help homeowners compare solar options, find more savings and ensure their projects are done right. We make going solar easy and affordable.

We are the #1 platform for remote, digital sales & marketing in solar. EnergyPal has built the technology, processes, and teams to win in a remote, digital world.

We are looking for a highly capable Inside Sales Operations Manager to ensure the team runs efficiently and productively. As a sales operations manager, you will report to the CSO and will be optimizing processes and activities to promote the success of EnergyPal’s sales team.

To be successful as an Inside Sales Operations Manager, you should have experience in inside sales management and the ability to create and implement improved sales processes, overseeing the sales team metrics and operational activities, and planning and reporting on sales performance and assisting in developing sales strategies.

Responsibilities:

• Develop and implement efficient sales processes and methodologies to improve productivity and drive revenue growth. Continuously analyze and optimize the inside sales workflow to increase efficiency and effectiveness.
• Oversee the proper utilization of EnergyPal’s proprietary Customer Relationship Management (CRM) system to ensure data accuracy and consistency. Implement best practices for utilization, reporting, and pipeline management.
• Collaborate with sales leadership to develop accurate sales forecasts and sales plans. Assist in setting revenue targets and define strategies to achieve them.
• Monitor and evaluate the performance of inside sales representatives, including contact metrics, conversion rates, and revenue targets. Provide regular feedback and administer training to enhance their skills and achieve sales goals.
• Work closely with other departments, such as technology, products, marketing and customer support to align sales operations with the overall company objectives and improve interdepartmental processes. Collaborate with the training department to develop sales training programs that address skill gaps and support the ongoing development of our expert Energy Advisors (reps).
• Utilize data analytics to identify trends, track key performance indicators (KPIs), and generate insights to improve the team's performance. Present data-driven reports to management to guide decision-making.

Requirements

Qualifications:

• College or University educated, preferably in business, marketing, or a related field.
• Capacity to thrive in a fast-paced remote work environment
• Proven experience in sales operations, sales process optimization, and performance data analysis is crucial for success in this role;
• Strong leadership and team management skills to motivate and guide the inside sales team effectively, including evaluating sales team performance and providing training and coaching when necessary;
• Ability to identify challenges within the sales process and develop practical solutions to improve productivity and efficiency;
• Excellent verbal and written communication skills to effectively communicate insights, strategies, and performance updates to various stakeholders;
• Proficiency in data analysis, reporting, and the use of CRM systems to make data-driven decisions;
• Five or more years of sales operations management experience;

Benefits

• Health benefits
• Work anywhere in Canada
• Work from Home

If you know you have what it takes, start by applying! Applicants will be sent a short PerfectJob test by email for a few screening questions and to check your remote office setup, then the recruitment team will contact qualified candidates for manager interviews. Please note that due to a large number of applicants only successful candidates will be contacted.

At EnergyPal everyone is welcome and we strive to provide opportunities for all. Our associates are valued, respected and encouraged to be their unique selves. No matter the visible or invisible differences, we have long been committed to fostering an environment where everyone has an equal opportunity to reach their full potential, be heard and valued. As part of our values, we are committed to supporting inclusion and diversity at EnergyPal. Everyone is welcome and supported in their development at all stages in their journey with us.

EnergyPal is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.