Departure Control Coordinator (Vancouver)

Join our team!

Pacific Coastal Airlines is seeking a permanent full time Departure Control Coordinator to be based out of Richmond, BC at our headquarters in South Terminal building of the Vancouver International Airport. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our growing company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia and Southern Alberta.

Reporting to the Senior Manager, Operations Control, this position works closely with the various units in the Operations Control Centre (OCC) and Airport Stations as well as external agencies to coordinate operational activities across the Pacific Coastal Airlines network. The Departure Control Coordinator provides support, input and recommendations to the Operations Duty Manager to ensure customer satisfaction and relevant customer handling policies and best practices are considered in day-of operational decision-making.

Responsibilities

• Maintain regular communication with and direct Airport Stations to take proactive actions to reduce the number of misconnecting passengers and bringing any Airports-level operational constraints to the attention of the ODM.
• Process delay reports and participate in the delay code audit and reconciliation process.
• Provide support, input and recommendations to the ODM to ensure customer satisfaction and relevant customer handling policies and best practices are considered in day-of operational decision-making.
• Assist with contingency and recovery planning and communication during irregular operations (IROPs).
• Monitor connecting passenger loads and coordinate with the ODM to anticipate and mitigate possible misconnect situations.
• Inputting and communicating delays and working with the Operations Duty Manager (ODM) to mitigate downline delays.
• Coordinate operational activities across the Pacific Coastal Airlines network including receiving aircraft movement times via VHF radio and entering these in the fleet management system.

Qualifications

• A high school diploma (minimum) or higher
• Possess a Restricted Operator Radio License
• Leadership experience and a high degree of proficiency using AmeliaRES would be considered a strong asset.
• A minimum of 2 years of customer service or ramp operations experience working for a Canadian national or regional air carrier

Success Factors

The ideal candidate understands the varied roles and responsibilities within the Company and their interdependencies, is familiar with Company philosophies regarding commercial goals and priorities, and has knowledge of industry best practices and Company-established passenger handling guidelines. They have a proven ability to handle a fast paced, high stress environment while maintaining a professional attitude, balance multiple priorities, follow-up and follow through.

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Compensation: We recognize and value industry experience by offering competitive compensation commensurate with prior experience as well as a company-match Group RRSP to assist with retirement planning.

Health Benefits: We offer a standard benefits package consisting of health, dental, vision, travel medical, life insurance, AD&D, short-term disability, long-term disability, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits: We offer excellent travel perks within the Pacific Coastal network for employees, their families, and their buddies. Also available to employees and their eligible family members is standby travel on many other airlines across the world. Additionally, employees are eligible for corporate discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Apply today at: https://pacificcoastal.prevueaps.com/jobs/259731.html

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.