Supervisor Departure Control Center Jobs

Health & Safety Responsibilities And Accountabilities

Responsible for ensuring that the department is properly staffed with the proper number of team members possessing the required skills

Schedules all supplemental labour requirements to ensure that all conversions and events are staffed appropriately

Minimum 2 years’ previous experience as a supervisor

In depth knowledge of occupational hazards and standard safety precautions

Must possess effective oral and written communication skills

We offer wages starting at $25/hr & comprehensive health benefits

Conflict resolution and people management expertise

Continuing education through GardaWorld Campus

Follow communication scripts and use knowledge of the company’s products and services to go off script when necessary

Able to step up and fill the role of Assistant Manager/Manager for short durations as required.

Meet personal/team qualitative and quantitative targets, and achieve all service, productivity and quality objectives as defined by the Manager

Inputting and communicating delays and working with the Operations Duty Manager (ODM) to mitigate downline delays.

A minimum of 2 years of customer service or ramp operations experience working for a Canadian national or regional air carrier

Leadership experience and a high degree of proficiency using AmeliaRES would be considered a strong asset.

Process delay reports and participate in the delay code audit and reconciliation process.

Assist with contingency and recovery planning and communication during irregular operations (IROPs).

Monitor connecting passenger loads and coordinate with the ODM to anticipate and mitigate possible misconnect situations.

Possess ten (10) years of experience in aircraft maintenance;

Extensive knowledge of aircraft systems and structures;

Excellent analytical and problem solving skills;

Good organizational skills, autonomy and resourcefulness;

Good computer skills (Microsoft Office, AMOS);

Focal point of contact for all AOG and delay situation

Daily tie-in with production management to designate workload, priorities and sequence for work assigned.

Manages shop operations in accordance with SPM documented procedures, specifications,

Implement various corporate initiatives such as 5S, Lean Manufacturing, and certifications, etc.

Complete knowledge of SOPs (Standard Operating Procedure) of responsible areas

Develops daily production plan to ensure output targets are achieved and customer

Communicates with customers daily to receive and deliver customer assets, meeting

Strong time management skills; able to meet tight timelines while multi-tasking,

Manage IRROPS/flight disruptions in Altea in harmony with, PSS, OAL/SOP and Station Managers

Minimum 3 years previous airline or ground handling experience,

Prior knowledge of ALTEA CM and/or other DCS mandatory,

Proven analytical and organizational skills, with a keen eye for detail,

Excellent verbal and written communication and reporting skills,

Develop Control Center Requirements Traceability Matrix (RTM) ensuring requirements are tracked and traced through the requirements management lifecycle.

Infrastructure/technical literacy ideally in the OT Control Center space (Scada, ADMS, Outage Management Systems, Load Management Systems etc.)

Elicit and document new end to end solution requirements as needed.

Cross Program Business Process & Requirements Coordination: Coordinate with other cross-program/project Business Analysts and:

Trace control center requirements that are being addressed by other projects/programs.

Ensure that cross program/project control center requirements duplicates/overlaps are identified, documented, and addressed (which project delivers on those requirements).

Minimum of three years of experience in staff management, proven analytical role

Participate in occasional after-hours service manager rotations, including evenings, weekends and holidays.

Strong problem solving and decision making skills

Experience in executive presentations; bilingual, excellent oral & written

Knowledge of procurement and assurance processes

Knowledge of Field Services processes