Departure Control Centre Specialist

Company Description

Be part of the journey!

Air Transat is Canada’s number one leisure airline. It flies to some 60 international destinations in more than 25 countries in the Americas and Europe, offers domestic and connecting flights within Canada, and carries some 5 million passengers every year.

We work with respect, diversity, pride and belong to one of the largest integrated tourism companies in the world. Choosing Air Transat means having a competitive compensation and a full range of benefits, including travel benefits. Above all, it’s sharing your passion with aviation enthusiasts.

The Departure Control Centre Agent is responsible for flight operations handled in Altea DCS system-wide, encompassing all aspects of preparation, monitoring, control and user support.

• Troubleshooting and first level system support
• Monitor flight loads that may impact catering orders / arrange additional uplifts (with PSS) for increased loads
• Internal and external reporting, statistical data collection and historical data retrieval
• Provide 24/7 user support for airports and internal TS departments.
• Flight monitoring - Ensuring check-in activity and Flight preparations are properly conducted.
• Standardized flight preparation/editing/control for each station
• DCS outage – coordinate station processes as required
• Station liaison for negative passenger vetting result resolution
• Post flight processing and reporting including investigation of non-compliance reports
• Ensure compliance with government regulated watch lists
• Manage IRROPS/flight disruptions in Altea in harmony with, PSS, OAL/SOP and Station Managers

Qualifications

• Strong interpersonal skills; requires a high level of professionalism, confidentiality and judiciousness,
• Minimum 3 years previous airline or ground handling experience,
• Ability to work under extreme pressure,
• Strong time management skills; able to meet tight timelines while multi-tasking,
• Prior knowledge of ALTEA CM and/or other DCS mandatory,
• Able to work flexible hours in a 24/7 environment,
• Excellent verbal and written communication and reporting skills,
• Bilingual (French and English) written and spoken; (Spanish an asset)
• Travel and Tourism diploma or equivalent,
• Proven analytical and organizational skills, with a keen eye for detail,
• Punctual and reliable, committed to teamwork,
• Successful completion of training course and exam mandatory,
• Critical thinker and problem solver, resourceful and responsible,
• Excellent keyboard skills/MS Office,

Additional Information

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Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. To facilitate the reading of this document, the masculine form has been retained.