Coordinator, Marketing Promotions Jobs

Company Description

Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

Who We Are

• Books are our heart and our soul and Great Books are JUST the Beginning…
• We love books and all things beautiful
• We are Canada’s Cultural Department Store

We Play By The Following Rules

• We seek to ignite creativity and innovation every day
• Our job is to create joyful moments for our customers
• We give back to the communities in which we operate
• We inspire each other to do our best work
• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• We treat each other the way we’d treat a valued friend

The Coordinator, Marketing Promotions, brings to life the marketing of Indigo’s annual promotions calendar by championing cross-functional collaboration to execute the marketing of OMNI channel promotions. The Coordinator will be accountable for supporting on all mass and merchant-led promotions at Indigo and will ensure the implementation and evolution of the promotion’s toolkit, track key promotions deliverables, and develop executional excellence of Indigo’s promotions and promotions post-games.

KEY PERFORMANCE METRICS

• >90% on-time promotional asset delivery (+X days vs. in-market date)
• Stakeholder and cross-functional feedback on collaboration
• Fewer/Bigger/Better (less activity, greater impact, KPI TBC)
• Grow Indigo Revenue, as measured by OMNI Channel sales

Key Accountabilities

Functional

• Streamline the promotions process, ensuring the team a >90% on-time promotional asset delivery (+X days vs. in-market date)
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them.
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes.
• Consolidate and report on promotions results, following each mass campaign promotion aligned to the promotions calendar.
• Support 360 marketing plans around key quarterly OMNI promotions
• Support communications, positioning, and execution for promotions partnering cross-functionally to ensure alignment with all relevant stakeholders.
• Leverage insights to support the evolution of the promotions toolkit to ensure best-in-class execution.
• Develop a reporting process to share promotions results with cross-functional partners.
• Proactively identify and anticipate customer expectations and needs
• Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo’s customers.
• Be the consumer's voice and represent marketing at weekly Promo Committee meetings.

People

• Encourage others to freely share their point of view and be open to feedback.
• Collaborate with others to drive flexible and iterative solutions quickly and easily.
• Help others see the impacts of their efforts and proactively engage other functions to get input.
• Help celebrate the success of their peers and team
• Share technical knowledge with others and seek to learn from those more knowledgeable than yourself.

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Embrace, champion, and influence change through your team and/or the organization
• Celebrate the diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes

SCOPE

Reports to: Director, Marketing – Strategy & Planning

KEY RELATIONSHIPS

Internal

• Customer Intelligence
• Brand Marketing
• Performance Marketing
• Merchants & Planning
• Indigo Creative Studio
• Online Merchandising

Qualifications

Work Experience / Education / Certifications

• Bachelor’s Degree (Business Management, Marketing, or related field)
• 1-2 years of experience in Marketing

Competencies / Skills / Attributes

• Thrives working cross-functionally, and has the ability to build trust and credibility
• Strong analytical and presentation skills, with the ability to communicate effectively verbally and in writing
• Love of consumer-facing businesses and a strong interest and passion for retail, marketing and eCommerce industry
• Ability to think big picture while executing on day-to-day accountabilities
• Agile and able to work in fast paced environments, with a commitment to continuous improvement and ability to disrupt the status quo

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or [email protected] if you require an accommodation at any time during the recruitment process.

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