Business Analyst, Technology & Operations

Children's & Women's Health Center

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Business Analyst performs complex research and analysis to support operations related to the activities of Inter-Campus Operations within British Columbia Children’s Hospital (BCCH), British Columbia Women’s Hospital and Health Centre (BCW) and the British Columbia Cancer Agency (BCCA). This role will be engaged in multiple initiatives, and will be responsible for project planning, business requirements gathering (i.e. data, clinical workflow/business process and functional needs) and supporting the execution of projects and change management.

The Business Analyst leads the analysis and documentation of business requirements and gaps between business and/or clinical requirements and software features and functions. Leads or assists with the development and maintenance of systems. The Business Analyst has responsibility within the following key areas; housekeeping, food services, P3 operations, and Inter-Campus Operations.

What You’ll Do

• Develops business requirements specifications, project proposals, business cases, project summaries and other related documentation using standard templates.
• Develops and maintains processes and procedures, SOPs and technical documents for systems and services supported by Inter-Campus operations.
• Provides system support to users during the development, maintenance and operation of various computer systems by performing duties such as troubleshooting system software problems, testing alternative solutions, and reviewing impact of implemented resolutions over time.
• Conducts analysis related to data conversion routines and system interfaces for assigned applications.
• Supports operational requirements by assembling, creating and maintaining the required set of information systems technical and operational documentation, according to departmental standards.
• Elicits business requirements by engaging clinical/program operation owners, key stakeholders and subject matter experts, and using methods such as interviews, environmental scanning, document reviews, business process descriptions, “use case” scenarios and workflow analysis.
• Analyzes operational problems and recommends innovative solutions by critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, and driving and challenging business assumptions.
• Conducts research and analysis for the evaluation, selection, administration and support of operating systems, system integration tools, and office automation software for assigned applications.
• Develops and recommends budgets, monitors expenditures, analyses and reports on variances and implements remedial action for assigned projects.
• Coordinates and implements applications by ensuring documentation, writing and testing of applications and verifying that programs are functional and consistent with specifications.
• Facilitates consensus on issues, including business design features, program changes, data requirements, privacy issues and reports.
• Coordinates implementation of applications and/or processes by acting as liaison between the business units, technology and support teams, and by ensuring documentation, user testing, user training, and business process change management are in place.
• Analyses system performance and provides recommendations for the development of capacity plans for assigned applications.
• Provides strategic planning support and change management services by leading and performing feasibility studies, workload efficiency analyses, using formal data gathering techniques and analyzing, designing and implementing appropriate information systems. This includes identifying system deficiencies, user department operational inefficiencies and ways of improving business efficiency functions.
• Provides support for application maintenance, modification and enhancement through programming, database development, report writing and problem solving.

Qualifications

What you bring

• Excellent oral and written communication skills including the ability to communicate complex ideas in simple terminology. Demonstrated experience organizing and writing application related documentation and proposals. Ability to understand and clearly relate technical information to internal and external members of the organization. Physical abilities to perform the duties of the position. Ability to work creatively and analytically in a problem solving environment, utilizing advanced critical thinking capabilities. Understands business analysis and project management methodology. Superior ability in presentation, facilitation, negotiation and issue management/escalation. Ability to facilitate and encourage cooperation between diverse operational groups and skill sets. Working knowledge of SQL and other program language. Strong skills and experience in MS Office (Excel, Word, PowerPoint and MS Project, Access), SharePoint and Visio, Crystal reports and other Business Intelligence Tools. Experience with main stream project planning software and tools preferred.
• A level of education, training, and experience equivalent to a Bachelor’s degree in Business, Health Informatics, Computer Science or a related discipline plus a minimum of five (5) years’ recent related experience including three (3) years in a team lead role.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What We Bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.

Job Type: Regular, Full-time

Salary Range: To be confirmed

Location: 4500 Oak Street, Vancouver

Closing date: Applications accepted until position is filled

Hours of Work: 800-1600 (Monday to Friday)

Requisition # 147732E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What We Do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of June 28, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at [email protected] and a Help Desk Representative will contact you the next business day.