Business Analyst - Treasury Operations

Key Accountabilities/Responsibilities

• Assess impacts of system and process changes to upstream and downstream processes, and document data and process flows
• Support change management and provide post-implementation warranty support and troubleshooting
• Define test plan, test matrices, test scenarios and test cases and execute end-to-end testing of ERP systems including payments to banks or via third-party vendors, bank reconciliations and accounting
• Lead effective meetings to understand business drives, rationalize existing processes, present findings and facilitate decision making
• Support ad-hoc analysis to identify root cause of issues and resolve issues in a timely manner
• Critically evaluate information gathered from multiple sources and reconcile conflicts, effectively communicate information gathered / complex ideas to stakeholders
• Manage users’ expectations and stakeholder partnership
• Write business requirements and specifications including data mapping specifications
• Proactively interact and communicate with internal and external stakeholders (Operations, IT, Business units, Banks, 3rd Party Vendors) and build productive working relationships with key business partners
• Analyze payment data, accounting data and file formats from multiple systems
• Prepare training materials and user guides and deliver training on new / modified system features and processes

Qualifications/Competencies

• Strong problem-solving, organizational, analytical and communication skills
• 2 years of operations / back-office experience in Cash Management / Payments
• Strong MS Excel skills including experience with using MS Excel Macros and Power Query
• 4+ years of experience in a business analyst / business system analyst / QA role in financial services or banking industry

Desired skills and experience:

• Ability to identify process improvements and implement solutions to streamline operations and increase efficiency
• Experience in working with ERP systems
• Able to quickly learn complex concepts, processes, systems and technologies via self-directed investigation
• Strong attention to detail with the ability to understand end-to-end processes
• Able and willing to step into tasks outside of his/her role when needed
• Comfortable with ambiguity; able to establish course of action in environment of conflicting priorities
• Programming / coding skills (e.g., SQL, SAS), experience with Power platform, Power BI, Alteryx, experience with payment file formats including XML and SWIFT ISO20022 file formats are definite assets
• Project a positive high-energy attitude and establish harmonious working relationships with team members, internal and external stakeholders
• Experience in delivering complex projects involving system implementation and business process changes
• Capacity for constant learning, remaining open to change and continuous improvement
• Experience in data mapping – write specifications and execute testing
• Professional designation / certification in Treasury, Accounting, Project Management, Business Analyst, Process Improvement are assets