Assistant Manager, Benefits Operations

Adecco Professional has partnered with our longstanding client and is looking for top talent for a Benefit Operations Assistant Manager job opening in Toronto, Ontario. As the Benefit Operations Assistant Manager, you will be responsible for providing day-to-day support, mentoring and training to the benefits team including the benefit administrator(s) of the programs. You will work closely with the analysts, IT and other staff to document and improve operational processes. Your expertise in operational processes and collaboration with various stakeholders will be essential in improving business efficiency and productivity. Please note that this is a full-time, permanent, onsite opportunity.

Some of the responsibilities of the Benefit Operations Assistant Manager job opening in Toronto, ON include, but are not limited to:

• Provide support and oversight in the area of Accident administration, as required.
• Work closely with the Analyst and senior staff on data extracts for third-party reporting, policy renewals, design/benefit changes, and ad hoc requests.
• Support and mentor administrative staff, including benefit administrators of non-equity groups, providing guidance and training as needed.
• Ensure process documentation is up-to-date and accessible to all in the shared benefits drive.
• Participate in industry events and assist senior management in implementing best practices based on industry knowledge.
• Monitor, identify, and resolve operational issues, as well as streamline and enhance departmental processes in coordination with claims adjudication staff.
• Develop, document, update, and maintain administrative systems and processes in collaboration with IT and the analyst, ensuring improved efficiency and productivity.
• Collaborate with the Analyst, IT, and staff to document and enhance operational processes.
• Assume secondary triage responsibilities for sensitive or unresolved issues, with support from senior departmental staff.
• Collaborate with the Analyst to provide senior staff with vetted claims data required for legal requests, escalated member reviews/complaints, etc.
• Assist staff in resolving new, complex, and difficult member issues, with assistance from claims adjudication and senior departmental staff.

The requirement for the Benefit Operations Assistant Manager job opening in Toronto, ON include, but are not limited to:

• Effective communication skills to provide direction, respond to issues, and maintain consistent messaging with insureds/applicants.
• Strong understanding of operational processes and systems, with the ability to collaborate with IT and other stakeholders to improve efficiency.
• Proven experience in benefits administration in a unionized environment
• Bachelor's degree in a relevant field or equivalent experience.
• Proficiency in utilizing systems platforms such as Cerberus, Genelco, and Claimsecure.
• Ability to collaborate effectively with cross-functional teams and senior staff members.
• Strong problem-solving skills, with the ability to identify and resolve operational issues.
• Excellent organizational skills and attention to detail, ensuring accurate documentation and data integrity across multiple systems platforms.
• Ability to develop and implement benefit administration policies, procedures, and protocols in line with contractual obligations and industry standards.

Our client is motivated to have someone join the team and offer a competitive compensation package and a supportive work environment that encourages professional growth and development; this includes a 4-day work week! If you are passionate about benefits administration, operations and the HR relations of such, we would love to hear from you so be sure to apply today for consideration! While we appreciate all applications, only those who match the requirements will be contacted.

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