Hr Operations Manager Jobs

Opening up a world of opportunity.
We're a financial services organization serving more than 39 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.
We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.
About Global Functions
HSBC’s Global Functions play a vital role in supporting the bank’s Global Businesses and offer a broad range of career opportunities in areas from Legal, Risk and Finance to Human Resources, Sustainability and Communications. Our operational and functional teams around the world help HSBC’s Global Businesses to operate efficiently and effectively on a day-to-day basis. They also focus on controls and governance to reduce risk and protect the Group’s reputations.
Human Resources is responsible for implementing HSBC’s people strategy. It facilitates talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement.
About The Role
Location: 16 York, Toronto or 885 West Georgia Street, Vancouver
Hybrid Home: 1 -2 days per week in office
Fixed Term Contract until March 2024
We are currently seeking an ambitious individual to join our Human Resources (HR) team, working together with colleagues to define, manage and achieve divisional business targets.
The role operates within the HSBC HR Operations department managing payroll and employee administration processes. The role holder must have the ability to react and adapt quickly to changing priorities by being flexible, proactive and cooperative at all times.
The successful candidate will lead and take ownership of business activities, supporting Leadership positions and HR vertical / CoE Heads with all non-BAU activities. The job holder is expected to possess knowledge of employee data and benefit administration, payroll processing, accounting, employment tax requirements, and people management processes.
Principal Accountabilities:

• Contribute to the payroll execution and employee data administration in compliance with the global service delivery model, risk & control framework and SOX (Sarbanes-Oxley Compliance)
• Support the department’s compliance of regulatory and legislative responsibilities, specifically payroll and employment tax requirements. This include regularly source tax and regulatory updates to ensure internal procedures are up to date, performing quality review on regulatory filings and tax remittances, and provide regular reporting to support ongoing compliance assessments and highlight potential gaps.
• Point of contact for internal and external parties to coordinate accounting, reconciliation, or employment tax regulatory required activities, including information requests, audits, change management, and escalation.
• Coordinate HR system changes that impacts People Services to ensure smooth delivery of changes and minimizes service impact
• Partner with third parties’ to deliver outstanding customer and transactional service. Contribute to the overall performances against service level agreements to optimum results
• Develop and recommend changes and improvements to procedures and practices
• Resolve escalated employee concerns using appropriate business judgment to manage
• Responsibilities may also include but not limited to involvement in Third Party Management, Operational Risk Management, Financial and Headcount Plans, Business Continuity Planning and Deputy BIRO (Business Information Risk Officer) activities.
• Monitors operational risk controls in accordance with HSBC and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events.
• Manage and deliver HR Operations wide initiatives and activities in line with department strategy

Requirements
To be successful in the role, you should meet the following requirements:

• Strong team player who is able to work independently and meet tight deadlines under pressure
• Advanced Excel skills such as formulas, pivot tables, Vlook ups. and Macro is an asset.
• Bachelors degree in business, related field or equivalent experience.
• Minimum of three years proven and progressive human resources experience, or equivalent.
• Ability to communicate, influence and negotiate effectively with senior stakeholders and across the Bank in-country, Regional and Group.
• Experience in working in payroll, employment tax requirements, employee administration and navigating through a matrix organizational structure.
• Strong delivery focus and ability to meet aggressive timeframes with quality results
• Attention to detail with strong analytical and problems-solving skills
• Proven ability to execute on change initiatives and risk management activities
• Ability to articulate complex and sensitive information and situations in meaningful and concise ways
• Strong knowledge of the company’s global and local policies, processes and systems
• Experience in escalation management and supporting internal and external parties in various HR related inquiries.

HSBC Proud
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We encourage all Black people, Indigenous People of Canada and people with disabilities to self-identify in their applications. Please contact our Canada Careers mailbox ([email protected]) with any additional inquiries or for support and reasonable accommodations during the selection process.
If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.