Support Analyst Jobs

Respond to our operators’ questions related to our system and problems with the system Bridge information between our customers, our engineering teams and between departments.

Work on implementing and improving technology-related operational processes.

Plan and execute system upgrades with our cross functional teams Install, configure, monitor, update and perform log analysis on various components of our stack.

Provide feedback to the product and engineering teams relative to problems encountered and possible improvements to our systems.

Support our international partners in configuration of the systems.

Prepare and train our operators in operating our system.

Able to lead large projects from idea to positive execution.

Requirements:

PreferredBachelor’s in Computer Science.

3+ years of experience in technology and customer service

Experience or exposure to distributed systems Experience working with databases, relational orSQL Experiencewithticketing systems (Jira is preferred)

Experience withLinux/UNIX Experiencewithcloud infrastructure(AWS, GCP, etc.)

Strong customer service orientation Ability to thrive in a startup environment Ability to write thorough, scalable and clear documentation.

Must be fluent in spoken andwrittenEnglish andFrench.