B2B Support Analyst Jobs

Scheduling and time management skills

Strong knowledge about payments processing environment with specific experience in ATM and cards services.

Minimum 3 years’ experience supporting clients, and third-party vendors in a busy contact center environment.

Experience interacting with clients in English. French language fluency would be an asset.

Experience providing high level technical support and problem solving for a variety of products and services.

Experienced logging incident records in accordance with departmental procedures

- Past finance or accounting reconciliation experience

Franchise Support Analyst / 6 Month Contract / Remote

- Bachelor's degree (bonus if it is a business or finance degree but not necessary)

- 1+ years of working experience in an analyst role

- Coordinate between franchisees, Field representatives and Finance departments

- Proficiency in Microsoft Office (Excel and Outlook)

Experience in using IT service management tools or ticketing systems.

4+ years of working experience in the same role or similar.

Strong problem-solving skills and the ability to analyse and resolve technical issues effectively.

Knowledge of computer hardware, operating systems, and common software applications.

Excellent communication and interpersonal skills to provide exceptional customer service.

The Responsibilities Include But Are Not Limited To

Manages bug fixes and software enhancements.

Handles the escalated support calls or tickets; may work directly with customers to provide services and help resolve computing problems.

Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns.

Recognizes issue with code, but escalates to development.

Provides technical leadership and training for lower level support specialists.

Receives requests for computer technical assistance and problem resolution from company employees.

Measure the impact of new features, and work with the Product Manager on launch / no-launch decisions, and future improvements.

You have at least 4+ years of experience working in data analytics

You have Mastery-level SQL skills.

You have experience using regression analysis for statistical inference.

Design and execute statistical analysis and experiments to assess the relation between product features, user behaviors and outcomes.

Develop product health metrics and KPIs

Develop solution for requirements evolved from Business

Good knowledge of AME, Workflow customization, ISG and Alerts.

Ability to define functional requirements and translation business requirements to EBS functional configurations

Supporting Oracle Financials and Supply chain and other Modules and analyzing different requirements with their impact

At least 2 full life cycle implementation experience to know the complete flow of Oracle Application and Oracle Cloud

Minimum Education should be bachelor’s in computer sciences.

Manage and maintain call recording application to ensure it meets the operational needs

College diploma and technical certification in Systems and Network Administration or Information Technology and Systems, or a related field

Knowledge of contact center procedures

Administer user profiles within all Contact center technology and assist, as needed, other departments to do the same.

Ensure all contact center technology system and process documentation is created and kept current

·Management of documentation and post release checkouts UAT and Production releases.

Job Title: Ubix Support Analyst

Duration: 12 Months (Highly chance to extends)

·Be part of a dynamic team supporting the DEC Clearing business, operations and client services teams.

·The UBIX Application Support Specialist is responsible for maintaining the relationship between business, development, BA and Vendor

·Write technical specification and document functional flows and procedures.

Experience with IOS and Android System

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I would really appreciate if you can share your updated resume on [email protected]

Location: Canada (P.O. Box 5777, 300 Union St. Saint John, NB E2L 4M3)

T: +1 (860) 431 2492

Begin executing on existing roadmap items, using your knowledge of our data and KPIs.

Demonstrates knowledge of SaaS Sales/GTM funnels, workflows, and metrics.

Is data-driven and proficient with advanced data analysis skills, including data wrangling, querying, analysis, and visualization.

Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)

Grammarly is excited to offer a

Assimilate, maintain, and analyze Self-Serve data in Databricks and Tableau.

Scheduling and time management skills

Strong knowledge about payments processing environment with specific experience in ATM and cards services.

Minimum 3 years’ experience supporting clients, and third-party vendors in a busy contact center environment.

Experience interacting with clients in English. French language fluency would be an asset.

Experience providing high level technical support and problem solving for a variety of products and services.

Experienced logging incident records in accordance with departmental procedures

Excellent knowledge and experience in a Microsoft environment

Provide first contact call resolution for requests and incidents where possible within scope of Service Desk responsibilities

Manage end-user accounts, permissions, access rights, storage allocations in accordance with ITS policies and procedures

Any other tasks as assigned by the Supervisor Service Desk or Manager ITS

3+ years of experience in Information technology field or equivalent

ITIL or similar (Six Sigma, Lean, 15020000, COBIT, etc.) certifications are an asset

3+ years of experience in technology and customer service

Work on implementing and improving technology-related operational processes.

Support our international partners in configuration of the systems.

Prepare and train our operators in operating our system.

Able to lead large projects from idea to positive execution.

ticketing systems (Jira is preferred

Have experience brining a unique and creative approach to demand gen activities

Min 4 years’ marketing agency experience

Develop and maintain client’s brand voice

Develop story lines around ideas

Have a strong background with brands that have B2B and B2C audiences

Write accurate and fluent copy with flair and energy