Store Manager (Broadway&Ontario)

The Store General Manager is responsible for maximizing the net profit of their location by effective management of all functions in the store. This is accomplished through ensuring optimal customer experiences, maximizing sales, expense and cost management, store presentation, and protection of company assets. The incumbent is an ambassador of active lifestyles and drives continual growth of business and development of people, leveraging best practices and leads through stewardship of FGL’s Leadership Brand.

What you’ll do

Customer Service

• Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Huddles, 1 on 1s, and performance management coaching programs.
• Meets established service levels agreements for in-store services and order fulfillment.
• Enforces delivery of our Five Star Solution customer service standards.

Operations

• Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per Playbook resulting in 100% system pricing including weekly prices sweeps.
• Ensures processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.
• Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.
• Leads the execution of seasonal changeover as per seasonal merchandising plan.
• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Leads the implementation and execution of standard operating procedures (SOPs)
• Demonstrates and follows up on execution of FGL visual compliance standards, store maintenance and pricing standards.
• Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Oversees preparation for annual inventories.

Training

• Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
• Communicates in a clear and concise manner to team, leading effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information.
• Facilitate and lead team meetings.
• Completes and holds team accountable to complete required Triangle Learning Acandemy within timeframes.
• Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps, and conducts ongoing coaching to improve team.
• Create succession plans through continuous training and development
• Ensure execution of the Customer Experience, and provides resolution for all customer concerns.
• Develops and leads recruiting and hiring strategy for store, maintains a complete team

Leadership

• Acts a brand ambassador, promoting our stores, brands, and people internally and externally
• Follows the disciplinary process consistently and impartially.
• Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering)
• Maintain FGL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.

Deliverables

Achieves sales goals and store order fulfillment metrics

Delivers on Triangle loyalty program targets

Shrink at or below target

• Expenses managed to plan
• Payroll managed to plan

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
• Exceptional communication skills
• Proven ability to build and manage a daily, weekly game plans for the department and store
• Superior training and mentoring skills
• 3-5 years retail experience managing (big box) required
• Fundamental computer skills an asset
• Excellent organizational skills
• High energy, enthusiasm and a drive to succeed

About Us

At Sport Chek, we want to find what moves you, and help build your career from there. As Canada’s destination for footwear, apparel, and sporting goods; we believe that sport and activity has the power to help shape your style, your relationships, and your mind. Along with colleagues across the Canadian Tire family of companies, you’ll be a part of a collaborative network of like-minded individuals who draw on their collective experience to best serve customers across all banners from coast-to-coast. Join us, where there's a place here for you.

Our Commitment to Diversity, Inclusion and Belonging

At CTC, we are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

At CTC we stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.