Bilingual Ontario Works Case Manager Jobs

Post-Secondary education in law enforcement from a recognized institution or equivalent experience is preferred

Superior written and verbal communication skills.

Must possess excellent computer skills.

Must possess Ontario Security Guard License.

First Aid& CPR – Level C

Physical Demands include excessive walking and standing.

Proven track record in account management and competitive selling

Ensure the fleet is controlled and managed appropriately.

Coach and mentor sales team on techniques to develop sales skills to penetrate the market.

Manage fiscal forecasting activities and prepare budgets and business plans to support ongoing initiatives.

Confirm and analyze any financial/sales variances and ensure variances are managed appropriately.

Develop cost controls and optimization programs to ensure costs meet budgetary requirements.

Strong time management and planning ability.

Reporting to the Provincial sales Manager, you will be responsible for managing sales and distribution in Grocery, Retail and On-Premise channels.

Influence and educate customers on key features and benefits in all sales channels.

Ability to influence effective outcomes based on sound reasoning and negotiation skills.

Strong analytical and financial skills.

Superb relationship building and communication skills.

Demonstrated sales management experience and the ability to market Scotiabank

Experience as a people manager and the ability to engage your team

Satisfied the educational requirements to act as Alternate Branch Compliance Officer

The ability to build strong relationships focused on providing a great client experience and growing relationships with existing Bank customers

Be passionate about leading and driving a customer focused culture throughout your team to deepen client relationships

Assist with building and strengthening existing and new customer relationships by providing financial advice/customer service

• Attend Case Management and Disability Management department team meetings.

• You have strong interpersonal and helping skills along with superior assessment and problem-solving skills.

• Other projects and tasks as assigned.

• Bilingual in English and French (Required)

ReedGroup is an equal opportunity employer. All qualified applicants will be considered for employment.

Strong technical, supervisory, and project management skills based on industry experience

5-8 years of site project management experience

Responsible for effective oversight, negotiations, and management of multiple subcontractors

OR equivalent combination of education and experience

Organizational skills needed to manage time, prioritize effectively, and handle multiple deadlines

Leverages knowledge of system delivery milestones to capture reduced costs wherever possible

Effective communication, organizational and time management skills

Use a variety of case management tools and techniques, including offsite visits

Maintain skills and knowledge by taking training and development through courses, seminars and selected reading

Responsible, as an employee, for occupational health and safety and emergency management

Inadequate case management and community liaison can result in reduced provincial subsidy, a failure to promptly refer clients to services.

Complete and monitor appropriate assignment of benefits

Define consumer needs by asking relevant Customer Relationship Management (CRM)/product questions.

Prior experience in automotive industry and customer service with a minimum requirement of 1 year in a voice customer-facing role.

Create and maintain goodwill trackers to ensure appropriate goodwill is being offered to customers.

Review and manage parts-related escalations and ensure appropriate communication with dealer and customer through resolution

A high school diploma or GED (General Education Development) and be at least 18 years of age.

Great customer service skills, computer and internet savvy, and comfort operating in several applications simultaneously.

Must have over one (1) year experience assisting clients in the Human Services field with

The ability to case manage and service coordinate with organizations in the community;

Working knowledge of Social Service programs, the Ontario Works Act and related legislation;

Must have operating knowledge of computer systems/programs including the Microsoft Suite of Products such as Word and Outlook;

Only those applicants selected for an interview will be acknowledged

We offer a smoke-free office environment

Additional experience in occupational injury management elsewhere in Canada is an asset

Ensure the overall management of complex occupational injury cases for clients in a matrix team environment;

Completed post-secondary education in Human Resources, Industrial Relations, Business Administration, Law or a related field is required

You have excellent communication skills; including professional bilingual fluency in English and French (spoken and written)

You are well-organized, and able to effectively manage competing priorities in a fast paced and deadline driven environment

You have proven problem solving skills and a demonstrated ability to be solutions-oriented

Disability management and/or Group Benefit knowledge, an asset

Strong organization and prioritization skills required to manage different type of tasks

Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.

Writing letters to communicate pertinent benefit related information based on analytical reasoning.

You obsess about customers, listen, engage and act for their benefit.

Excellent written and communication skills in both French and English

Determine eligibility to short and long-term disability, salary continuance benefits and assess claims

Opportunities to learn new skills, grow and move into different roles

Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference

Wellness programs, benefits and health incentives

Paid vacation based on experience and additional days to support family care and personal emergencies

Time off for enrichment experiences through a Sabbatical program

Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support

Maintain FGL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.

Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.

Ensure execution of the Customer Experience, and provides resolution for all customer concerns.

Proven ability to build and manage a daily, weekly game plans for the department and store

Superior training and mentoring skills

Will be required to complete and remain current as per the requirements of the Corporation’s Management Certificate Program;

Training in and familiarity with the provincial Social Assistance Management System (SAMS) is considered an asset;

Maintain effective relationships with community agencies that are partners in service delivery; Recommend to Ontario Works Managers as to recruitment;

Attend at Social Benefits Tribunal as required;

Supervisors should expect to be rotated to accommodate backup requirements and to encourage creativity and corporate development.

Must have proven technical, analytical, interpersonal and communication skills;