Bilingual Workers' Compensation Case Manager

Build a meaningful career
At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.
Workers’ Compensation Services provide timely and expert knowledge and support to employees and employers for work-related illness and/or injury including strategic claims management, appeal representation, return-to-work and various other services. Workers’ Compensation Services are also delivered using Abiliti®, empowering employers to easily submit and track claims, driving accuracy and rapid, transparent processes. Complementary services include training and consultation for employers, health and safety committees, union leaders, and other stakeholders, as well as advisory and governance services to ensure clients meet their legislative requirements in accordance with industry best practices.
Responsibilities:

• Ensure the overall management of complex occupational injury cases for clients in a matrix team environment;
• Guide clients through the process of continuous improvement aimed at reducing the impact of occupational injuries on their organizational and financial performance;
• Advise clients on how to maintain the employment relationship and accompany them during workplace visits that are part of the rehabilitation process;
• Collaborate with stakeholders to develop strategies for effectively managing disputes, including those handled by the Tribunal Administratif du Travail [Administrative Labour Tribunal];
• Help expand the services offered to clients by proposing solutions to improve OHS management practices and performance (training sessions, medical assessments, prevention, legal services, outsourcing, ergonomics, etc.).

To be successful in the Case Manager role, the following core qualifications and skills are required:

• You have excellent communication skills; including professional bilingual fluency in English and French (spoken and written)
• You have proven problem solving skills and a demonstrated ability to be solutions-oriented
• Completed post-secondary education in Human Resources, Industrial Relations, Business Administration, Law or a related field is required
• You have good computer skills, including full proficiency with Microsoft Office Suite and exposure to Microsoft Teams, knowledge of SharePoint is an asset
• You are well-organized, and able to effectively manage competing priorities in a fast paced and deadline driven environment
• You are a team player who values collaboration, and are able to work autonomously and independently as needed
• 5-8 years of experience in occupational injury management in the province of Quebec, including familiarity with the process of opening and following up CNESST cases (administrative and medical) and the rules governing temporary assignment
• You have strong analytical skills combined with the ability to synthesize detailed information
• Additional experience in occupational injury management elsewhere in Canada is an asset

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected]
Fulfilling work that matters
LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.
At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.