Senior Manager, Quality And Risk, Provincial

JOB POSTING

POSITION TITLE Senior Manager, Quality and Risk, Provincial

REPORTS TO VP, Quality and Risk with matrix functional reporting to the Directors of Quality and Risk - Provincial

POSITION STATUS Permanent, Full-Time

DIVISION / DEPARTMENT Quality and Risk

LOCATION Flexible (may reside in any one of the 14 HCCSS Geographies)

COMPETITION NUMBER 23-A-007

POSTING DATE July 12, 2023

CLOSING DATE July 22, 2023

Position Summary

The Senior Manager, Quality and Risk works provincially in partnership with the Directors of Quality and Risk, Planning & Standardization and the Director, Quality Performance Oversight (Provincial Directors) with the development and coordination of an integrated approach to quality and patient safety. This position will support the development of a standardized provincial Quality and Risk portfolio in collaboration with, our internal partners and stakeholders. The Senior Manager will also assist the work of the portfolio in performance monitoring and reporting with respect to; risk, patient safety, patient experience, quality improvement, and performance measurement within home and community care inclusive of third party contracted providers i.e. Service Provider Organizations. The Senior Manager will be responsible for developing strong relationships with internal and external partners, including Ontario Health and the Ministry of Health, to support the advancement of healthcare transformation in the Quality & Risk portfolio.

What will you do?

• Support the management of the provincial activities related to the updating and maintenance of local Business Continuity Plans and Incident Management Structures in collaboration with local Director leads
• Assist with the planning and standardization of the Quality and Risk Programs provincially that are designed to support patient care services and improve the quality and safety of patient care
• Work together with Patient Relations in supporting the standardization and improvement of the review process for patient concerns across HCCSS provincially, and help to manage the improvement work and recommendations to enhance overall organizational performance with respect to patient complaints
• Alongside the provincial Quality & Risk Directors, drive forward healthcare modernization and transformation through the development and roll out of quality and risk initiatives
• Support the Directors in the management of an organization wide quality accountability framework that incorporates the principles of a learning organization and continuous quality improvement and uses LEAN thinking, IHI Model for Improvement and other improvement methodologies to achieve of results
• Support the Provincial Directors in the management of the operational work plans for quality, risk, safety, and program planning and standardization
• Lead and/or support provincial quality improvement initiatives that position HCCSS as a high performing quality organization in collaboration with key stakeholders and partners
• Manage the opportunities to proactively identify areas requiring planning and standardization that will advance a leading practice patient safety culture
• Maintain engagement and awareness of local initiatives and projects, working across the 14 HCCSS organizations to drive forward improvements in Quality & Risk and implementation of best practices
• Work together with the Provincial Directors and the broader leadership team to successfully integrate quality and patient safety throughout the organization
• Embody Home and Community Care Support Services mission, vision and values and apply quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value and improving population health) in daily work
• Assist with quality and risk information gathering and analysis for the purpose of standardization and creating a harmonized quality and risk departmental approach provincially
• Lead and/or support with improvement initiatives as identified and help to ensures implementation and sustainability plans are in place
• Support the Directors, with the development, reporting and monitoring of key performance indicators for, but not limited to; the board score card, QIP, complaints and incident management, patient and caregiver experience and satisfaction

What must you have?

• Formal training in quality improvement methodologies and framework
• Knowledge of quality & patient safety management concepts and experience in applying them in the healthcare sector
• Risk Management certification or equivalent experience
• A university degree in a related discipline (business administration, health sciences) is required
• A post graduate degree such as an MBA or MSC is an asset
• Minimum of 5-7 years of experience in patient safety and/or quality, including 3-4 years in a management role is considered an asset
• Regulated health professional in good standing with respective regulatory College is an asset

What would give you the edge?

• Systems thinking to identify issues, solve problems and design and implement effective processes across systems and stakeholders
• Strong change management skills; able to focus priorities and drive for positive change; encourages and holds themselves and others accountable
• Effective communication skills including listening, presenting, and articulating conveyance of messages in an honest, open, transparent and straight-forward style
• Excellent knowledge and understanding of the healthcare system, including Ministry of Health and Long-Term Care mandated services through HCCSS
• Models competencies of cooperation, collaboration, communication, leadership and accountability
• Knowledge and experience with risk management practices, and risk management methodologies and use of tools, including emergency disaster preparedness, risk event tracking and risk mitigation strategies

Who we are?

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

We empower you to be your best selves, do your best work and deliver the best possible patient experience for the diverse communities we service.

Join us

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Interested candidates should submit their resume and cover letter by Saturday, July 22, 2023, stating Competition # “23-A-007- Senior Manager, Quality and Risk, Provincial” in the subject line of the email, to [email protected]

By submitting an application, applicants are consenting to the sharing of their personal information with individuals from Home and Community Care Support Services who are participating in the selection process.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Committed to Diversity and Inclusion

In line with our fundamental values of collaboration, respect, integrity and excellence, Home and Community Care Support Services is an inclusive employer which respects equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve.

Home and Community Care Support Services is an equal opportunity employer. We are committed to providing supports to applicants with disabilities throughput the recruitment and selection process. Candidates requiring accommodation should advise Human Resources. Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act

Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests are required to be submitted for review and validation prior to an offer of employment.