Senior Manager, Program Management

Requisition ID: 179184

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Channel Enablement team within Retail Customer Value ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted follow governing regulations, internal policies, and procedures.

The Channel Enablement team champions the delivery of high value initiatives that enable channels to increase sales while reducing complexity and the cost to serve customers.

The “Senior Manager, Program Management” is primarily accountable for improving the customer onboarding and authentication experience through the design, development, and delivery of strategic initiatives. This includes working with partners across the Canadian Bank to leverage a variety of insights to identify our greatest opportunities and seek innovative ways to address them.

Is this role right for you? In this role, you will:

• Lead and manage design, development, and implementation of priority initiatives
• Develop and strengthen relationships within and outside the Retail Customer Value team to drive partnerships to ensure successful implementation
• Lead and drive a client-driven culture to streamline customer onboarding, deepen client relationships and leverage broader Bank relationships, systems, and knowledge
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Create an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
• Lead and manage idea validation, cost/benefit analysis, and business case development through to approval of funding for priority initiatives
• Manage a continue prioritization framework to ensure focus is always being placed on our highest priority initiatives for customers and employees
• Obtain external trending, insights, and best practices, and works with internal partners to obtain customer and employee insights to inform and validate prioritization

We'd Love To Work With You If You Have

Do you have the skills that will enable you to succeed in this role.

• Excellent understanding of the connection between the customer and employee experience to design, develop and deliver enhanced experiences
• Strong project management skills
• Strong written and verbal communication skills and ability to synthesize and communicate key information to various audiences
• Excellent understanding of customer strategy, development, and delivery
• Undergraduate Business (or related discipline), post graduate degree or related experience
• Strong stakeholder engagement, co-ordination, strategic influencing, and people management skills, to facilitate teamwork and execution of priority initiatives
• Several years’ experience within financial services, project management, and/or other fields with a demonstrated capacity to define and implement strategic initiatives
• Ability to proactively identify and leverage multiple sources of direct and indirect data to build competitive intelligence and focus on priorities
• Ability to structure and scope complex problems, synthesize insights and develop solutions; Excellent attention to detail and good business judgment
• Knowledge of Canadian and international banking trends and intermediate-to-high knowledge of banking products

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.