Rq05976 - Program Manager - Senior

We have received a new requirement with one of the ministries in Ontario, kindly find the details below:

Note:

This position is currently listed as "Hybrid" as consultants will be required to work partly in the physical workplace and partly remotely. The details of this arrangement will be confirmed with the Hiring Manager.

Extension(s) only allowed using unused days/funds left on contract. No additional funds will be added beyond the maximum contract value and any extension options included in the original SOW. The Statement of Work (SOW) shall expire on March 31, 2024. HSC may exercise its option(s) to extend an SOW beyond April 5, 2024. Such extension(s) will be allowable only if the Master Service Agreement is extended beyond April 5, 2024 and be upon the same terms, conditions and covenants contained in the SOW.

• 3 days onsite per week is required

Mandatory documents:

• Kindly provide updated Resume in word format.

Job Title: RQ05976 - Program Manager - Senior

Client: Ministry of Health

Work Location: 222 Jarvis Street, Toronto, Ontario, Hybrid

Estimated Start Date: 2023-05-01

Estimated End Date: 2024-03-29

#Business Days: 247.00

Extension: 67.00

Hours per day or Week: 7.25 hours per day

Security Level: No Clearance Required

Mandatory Requirements:

• Ability to think and act strategically
• Strategic/analytical experience leading development and deployment of large scale, multi-million dollar Digital Transformation initiatives involving large scale program and solution redesign that includes Information Management, Data and Platform Integration, Cloud Migration
• Big picture thinking, and solid understanding of program scope, management, and operations
• Public sector experience
• Strong communication and presentation skills

Kindly share the following documents to [email protected] &by Wednesday, September 6 at 10:00 AM EST

Description

Mandatory Deliverables:

• Provide program management leadership and expertise of large scale, highly complex, high profile and high-risk initiatives that may be multi-jurisdictional and/or enterprise wide.
• Develop and administer program assessment protocols for evaluation and improvement with an aim to maximize ROI
• Analyze, evaluate, and overcome program issues and risks, and produce program reports for managers and stakeholders
• Budget.
• Create technical project and user documentation, training manuals and various business cases including but not limited to Ontario Treasury Board (TB) / Management Board of Cabinet (MBC) submissions and internal briefing notes to ensure the effective delivery of the critical business processes
• Develop and manage budget for programs and be accountable for delivering against established business goals/objectives
• Work with other program managers to identify issues, risks and opportunities across multiple projects within the department
• Maintain organizational standards of satisfaction, quality, and performance to ensure the accountability for the program(s)’ centralized group of projects and their successful full life cycle delivery
• Manage budget and funding channels for maximum productivity
• Program scope & deliverables,
• Vendors,
• Work closely with Program Leads, cross-functional teams, and assigned project managers to develop various program related processes in support of consistent practices to benefits realization through an agile project management approach:
• Provide mentoring and knowledge transfer to HSC’s designated staff to enable continuation in operational activities and sustainment
• Ensure programs are delivered cost effectively and efficiently, and in compliance with HSC’s methodologies, standards and frameworks.
• Manage program teams for optimal return on investment, and coordinate and influence cross-project initiatives
• Work plan, and
• The program management practices,
• Oversee multiple project teams, ensuring program goals are reached
• Strategize, implement, and maintain program initiatives that adhere to strategic objectives
• Formulate, organize and monitor inter-connected projects, including coordination of cross-project activities
• Required resources for cross-functional teams and external
• Prepare progress and status reports for program directors and committees including governance committees and ensure effective alignment amongst existing and new governance committees/structures.
• Develop, track and manage timelines for projects and initiatives
• Other duties as assigned

Optional Deliverables:

• Support and contribute to planning that informs modernization and transformational service delivery roadmaps and execution against those roadmaps.
• Deliver a roadmap and program solutions in long-term care capital builds, licensing, inspections, incident and complaints reporting and investigations.
• Track and report program progress against identified success factors and key enablers
• Inform, elaborate and help deliver solutions that simplify processes and improve end-user experiences.
• Collaborate with ministry partners, stakeholders and vendors to support designing, planning and implementing change initiatives.
• Deliver program solutions to modernize inspections and investigations that support the enforcement of quality in long-term care homes.
• Design and implement program oversight solutions to ensure compliance with government regulation while encouraging quality improvement.
• Establish and coordinate secretariat functions, processes, and tools, enabling program oversight from executive leadership teams/committees
• Support and inform vendor management activities and strategies to enable effective service delivery with the appropriate ministry oversight.
• Explore opportunities for integration and consolidation.
• Establish and regularly review sequencing of high-level activities within projects and across programs where dependencies exist

Experience And Skill Set Requirements

Strategic Planning and Management

• In-depth knowledge and experience producing program and project management artifacts and deliverables required to support program strategic objectives.
• Strong presentation and meeting facilitation expertise.
• Ability to find innovative ways to resolve problems and pro-actively manage program issues and risks.
• Ability to use appropriate strategies and actions to proactively overcome resistance to change and capitalize on forces in support of change during all stages of program projects – concept, definition, planning, implementation, and close-out.
• Strong stakeholder management and communication skills and experience.
• Strong leadership and management skills and experience.
• In-depth knowledge of strategic program budgeting and resource allocation methods and techniques to ensure program success.
• Experience handling difficult situations and managing stakeholder alignment to ensure program success.
• Ability to work positively with the wide range of individuals and stakeholders involved in program management.
• Ability to think and act strategically. Big picture thinking, and solid understanding of program scope, management, and operations.
• Good understanding of the wider objectives and how to ensure strategic alignment of the program to business priorities.
• Experience leading organizational development, strategy development, business, and program planning.

Nice-to-have qualifications:

• Experience with managing and delivering end-to-end programs/projects with focus on solution integration, platform modernization
• Experience with iterative and agile delivery
• Experience with procurements, managed services, and vendor management
• Experience with APIs, solution integration and customer experience platforms
• Experience and/or thorough understanding of the long-term care sector including residential facilities, nursing homes, retirement homes and assisted-living facilities.
• Outstanding knowledge of performance evaluation processes
• Experience developing and delivering presentations to a wide variety of audiences including executives.
• Experience with the coordinated planning, management, and execution of organizational change initiatives
• Experience and/or knowledge of capital builds, licensing, inspections, incident and complaints reporting and investigations.
• Experience with developing and advancing transformational roadmaps
• Knowledge of long-term care regulation, compliance, policies, responses and their implementation.
• Experience with journey mapping

35 points

Program Management Skills And Experience

• Experience with monitoring and forecasting program and project costs and provide reporting and input to ensure targets are met.
• Experience directing program and project teams to ensure program and project deliverables are delivered on time and adhere to government and ministry standards.
• Experience developing and managing program and project scope, schedules, and deliverables.
• Extensive experience coordinating and monitoring program and project processes developing/communicating guidelines and procedures.
• 5+ years’ proven experience as a Program Manager or other Managerial position:
• Experience with providing, project, program, and/or portfolio reporting to multi-stakeholders at senior executive levels.
• Ability to promote I&IT program and project management best practices and adherence to standard methodologies.
• Ability to proactively identify potential program risk events and issues before they occur including identification of appropriate mitigating strategies and plans.
• Experience with effective articulation and prioritization of issues and risks to senior executive levels and recommendations of mitigation strategies for decision makers.
• Experience with establishment and facilitation of program steering committee and stakeholder forums and meetings.
• Experience with effective management of program budgets ensuring a high level of fiscal control and accountability including estimates, forecasts, and reconciliation/confirmation of actuals.
• PMP is an asset.
• BSc/BA Diploma in Management or a relevant field
• Experience with resolution of resourcing and inter-personal conflicts, negotiates changes to resourcing, ensuring knowledge is shared among team members, and program objectives and deliverables are met in a timely manner.
• Experience with promoting Public Sector I&IT standards and best practices for project management to facilitate control of system quality, adherence to standard methodology and the control of the use of I&IT resources
• In-depth knowledge and handling of project and program management methodology and techniques.
• Experience gathering and developing business and technical requirements to create and maintain a detailed program, project schedule and/or integrated plan.

40 points

Digital, Data, Analytics, And Information Management Skills And Experience

• Experience with leading design and performance analysis of various large systems with sub-second response times.
• Strategic/analytical experience leading development and deployment of large scale, multi-million dollar Digital Transformation initiatives involving large scale program and solution redesign that includes Information Management, Data and Platform Integration, Cloud Migration
• Experience with leading the planning and deployment of a next generation, scalable, unified platforms, with understanding what data is stored, end-to-end data flow, including data sources and who uses it.
• Experience with implementing API (e.g., FHIR API) and HL7 connectors, standards and protocols required for data capture/ingestion.
• Knowledge and understanding of Data and Information Management principles, concepts, policies, and practices.

20 points

Public Sector Experience

• In-depth knowledge of Public Sector Program/Project Management artifacts (or similar), processes and practices, and ability to produce program level documentation that comply with industry standard practices
• In-depth knowledge and understanding of Ministry policy and IT project approval processes and requirements
• Experience adopting and adhering to Public Sector Unified I&IT Project Methodology, Public Sector Enterprise Architecture and Public Sector Gating process, and Public Sector Standard Systems Development Methodologies
• 10+ years of experience working with federal/provincial/broader public-sector healthcare providers
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
• In-depth knowledge of industry standard such as Program and Project Management Institute (PMI) and Public Sector I&IT project management methodologies.
• Solid experience with large complex IT Health-related projects and programs
• In-depth knowledge and experience with Public Sector Health related projects

5 points

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