Digital Strategy Program Management Lead

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

The Digital Strategy Program Management Lead is responsible for supporting the AVP, Digital Experience Enablement in driving the vision, strategy, and execution of the digital transformation in Canada Marketing and across the Canada Segment. This includes working closely with functional groups to track and ensure delivery against their digital roadmaps in alignment with the global digital transformation strategy. The Digital Strategy Lead will also be responsible for identifying alignment in digital strategies between functional groups, synthesizing common capabilities and drive continuous improvement through data-driven insights. In this capacity you will champion cross segment forums and work with cross-functional teams to ensure our digital experiences are optimized and aligned with our business objectives, advance the achievement of Digital outcomes including digital engagement initiatives and adoption of digital assets to deliver leading experience for our customers, advisors, and plan sponsors.

In This Role, You Will

• Champion a customer focused culture
• Collaborate closely with business partners to achieve business priorities & initiatives
• Partner with key business and IT partners/stakeholders to enable process and technology improvements that will enable the right customer experience to meet business goals.
• Develop executive level presentations and reports to communicate progress, achievements, and challenges related to digital strategy and transformation program.
• Conduct ongoing industry and competitive analysis, maximising market insights to deepen individual and teams functional expertise
• Be part of a transformational journey and enable strategic decisions that will help shape the future of Manulife

Key Accountabilities

• Customer and Advisor journeys – partner with functional groups to unpack journeys to identify the key business capabilities needed to differentiate in the marketplace. Identify capability gaps to progress to that future state, mapping of capability development to Value Streams and product owners, and lead interlock process across functions to align on plans and priorities
• Digital transformation advisory – leverage deep understanding of our business in conjunction with knowledge of functional teams’ digital roadmaps to share prioritized areas of improvement and opportunity with the Segment Digital Leadership towards a target state for digital capabilities
• Servicing intents – partner with digital value stream owners, operations and technology teams to identify priority capabilities needed to deliver servicing intents for customers and advisors to develop digital self-serve alternatives and improve operational efficiency and customer experience
• Digital roadmap delivery – partner with functional groups to refine, improve, update, and promote successful delivery of their digital roadmaps. Maintain and share a consolidated view of delivery status and progress with the Segment Digital Leadership
• This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.
• Crafting Executive level reporting in various Global and Canada Segment forums on Digital Roadmap and tracking towards our digital leadership ambition

What We Are Looking For

• Confirmed digital acumen and experience in prioritizing and handling multiple initiatives simultaneously
• Ability to facilitate and enable clear, succinct communication between cross-functional partners
• Proven experience operating in a sophisticated operational and technical environment
• Strong relationship-building skills to build effective working relationships with business unit leaders
• University degree. MBA or other business-oriented education would be an asset
• Flexibility to lead multiple and challenging priorities
• Effective written and verbal communication skills to engage and work with internal/external customers and senior management
• Adaptability to respond to changing priorities.
• Highly developed financial acumen and business orientation
• Both big picture thinking and detail-oriented doing.
• Strong digital business capability expertise with the ability to work closely with business unit leaders to understand their business objectives and how digital transformation will help deliver against those objectives
• 6+ years of relevant experience, in digital strategy or transformation roles
• Leader with strong communication, influence, and organizational skills
• Team player with validated effective leadership to drive and facilitate transformation in a large and sophisticated global organization, with an ability to influence decision making and facilitate teams with multiple partners at all levels in the organization

What motivates you?

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You obsess about customers, listen, engage and act for their benefit.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A salary and benefits packages.
• Flexible work policies and strong work-life balance.
• A focus on growing your career path with us.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• Professional development and leadership opportunities.

Our commitment to you

• Continuous innovation; We invite you to help redefine the future of financial services.
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.
• Boundless opportunity; We create opportunities to learn and grow at every stage of your career.
• Delivering the promise of Diversity, Equity and Inclusion; We foster an inclusive workplace where everyone thrives.
• Values-first culture; We lead with our Values every day and bring them to life together.

Can you do this? Come and join the winning team at Manulife, where you’ll be expected to lead, inspire, create superb work and help deliver on our bold mission.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock And Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$82,500.00 CAD - $148,500.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.