Restaurant Operation Manager (Multi-Unit)

Friendly Fast Foods Inc. in Vernon, British Columbia, (2739 30th Street, Vernon, BC V1T 5C6) is seeking a Multi-Unit Restaurant Operation Manager to start immediately in our Northern BC area of operations. Cities of services include, 100 Mile House, Williams Lake, Vanderhoof, Burns Lake, Smithers, Terrace and Kitimat. A valid driver’s license and the ability and willingness to do up to 60% overnight travel are required. If not already residing in the area, relocation to a mutually agreed upon location in the area would be expected.

Total Potential Compensation: $74,725 Base Salary: $53,000 annual

Benefits:

• Extensive Group Medical/Dental (single/family) comprised of
• Annual Profit-Sharing Bonus
• Company Vehicle
• Optional Group RRSP
• Company Laptop
• Quarterly Performance Bonus of 15% of Base Salary
• Bonus (potential based on meeting company benchmarks)
• Company Cell Phone
• Disability Benefits
• Pharmaceuticals, Hospital Care, Paramedical, Medical Equipment, Travel, Visioncare, Basic and Optional Life, AD&D

Friendly Fast Foods Inc. is a restaurant business management company which is responsible for supporting, developing and managing A&W Restaurant management teams and their operations for a multi-unit franchisee. Friendly Fast Foods Inc. manages 43 locations across British Columbia and the Yukon Territories. Our working environment is based on respect and listening. Everyone's efforts and results are recognized and celebrated.

Hours per week: 40

Language: English

Education: Secondary School Certificate or equivalent

Experience: 3 years of experience in food industry. Management experience and training and coaching skills are key assets.

ROLE

The Restaurant Operation Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB, Employment and Health Regulations, the development of a motivated and productive team of employees, and ultimately, the growth and profitability of the business. The primary responsibility is to ensure that our restaurants achieve operational, financial and people development targets.

Responsibilities

Operations

• Balance key goals – high quality, speed of service and cost control through effective management of the operating system.
• Working knowledge of climate goals, ensuring they are practiced daily.
• Makes sure all equipment and facilities are in good condition, and plans for maintenance and repairs.
• Maintains A&W standards and conducts various Performance reports regularly; recognizes areas for improvement and acts where improvement is needed.

Human Resources

• Leads meetings.
• Ensures monthly Health and Safety meetings are completed and takes corrective action.
• Ensures staff safety and a healthy, motivating work environment applying Daily Climate.
• Trains, develops, confronts poor performance.
• Documents critical incidents and reports them to key individuals.
• Has knowledge of HR policies and makes sure they are enforced.

Financial

• Applies cash and food cost management principles.
• Manages inventory control.
• Ensures restaurant profitability by managing costs to set thresholds and goals for profitability.

Customers

• Ensures high level of service to guests through efficient preparation, stocking, and staff positioning, including self.
• Ensures that cleanliness standards and safe food handling practices are met.
• Manages accidents or complaints, implementing service recovery program.
• Ensures teams appearance is to standard.

Qualifications

• High interest in developing others.
• Strong interpersonal skills and proven leadership.
• Expertise in all restaurant positions.
• Demonstrated skill in running a profitable restaurant with high operating standards.
• Ability to complete accounting and administrative aspects of the operation.
• Complete knowledge of operating systems and operating standards.
• Valid Driver’s license.
• Willingness to travel up to 20 days per month in all weather conditions (assuring reasonable safety).

Prefered Skills

• Acceptable English Language oral and written business communication skills.
• Ability to build and maintain positive relationships with colleagues and suppliers.
• Ability to give presentations.
• Competency in Windows 11 and MS365 for Business.

Additional Notes

Physical Demands

• Standing and walking for extended periods
• Some heavy lifting

Posted: May 1, 2023

How To Apply

Please ensure that you are providing a current, relevant, resume with pertinent work experience and references. Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

We strongly encourage Candidates to apply to this job posting through the available links first for priority processing, otherwise, in the case that the link is not working, you may apply with your resume,

• By email: [email protected]
• Through our Career Page https://bit.ly/2J7m6ki
• By mail: Recruitment - A&W McMurray Group, 2739 30th St., Vernon, BC, V1T 5C6, or
• By fax: 250-275-6707, or

For further information regarding this posting, or others, please visit https://bit.ly/2J7m6ki or call 250-275-6706 x322 during business hours (10am - 4pm Pacific Time). If you are viewing this ad, the position has not been filled. Only qualified applicants will be contacted for assessments and interviews.

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