Restaurant General Manager Jobs

About Us
Parterre is a quaint restaurant located on the historic grounds of the Linden Row Inn where we serve an approachable southern cuisine with a New Orleans twist. Our restaurant is a part of Trolley Hospitality Companies, a locally owned company that was awarded one of the Top Workplaces by the Richmond Times-Dispatch two years running.
At Trolley, we understand that our success is driven by the dedication and passion of our employees and together we strive to fulfill our company's mission of delivering happiness to our customers, our community, and our employees. We hope you will join us!
Values We Live By

• Can-do attitude
• Do the right thing
• Transparency and honesty-no BS
• Help first-be part of the solution
• No excuses
• Always growing

Please visit our website at www.trolleyhouseva.com to learn more!
About You

• You are energized by making the schedule run like clockwork.
• You like to stay busy and thrive in a high stress, fast-paced environment.
• You are an assistant manager or shift supervisor looking for an opportunity to advance in your career.
• You enjoy making sure every "i" is dotted and every "t" is crossed.
• You have experience with and enjoy coaching and managing teams.
• You are naturally friendly, with a knack for connecting with all personality types.
• You are a rockstar at setting goals and creating strategies to achieve them.
• You are an expert at smoothing ruffled feathers.
• You enjoy the 'all hands on deck' mentality of a small restaurant.
• You don't get flustered when there are multiple problems to be solved.
• You are an independent self-starter.

The General Manager is the heart of Parterre and keeps all the moving parts and personalities of the restaurant working together smoothly and efficiently.
General Manager Expectations

• Prepare weekly staffing schedules and assign duties.
• Review work procedures and operational problems to determine ways to improve service and performance.
• Perform weekly inventories and prepare and submit food and alcohol orders.
• Interact with guests to ensure they receive the highest level of customer service.
• Seat customers and develop an awareness of when tables will be finished, to effectively seat reservations and accommodate walk ins.
• Assess team member performance and deliver actionable and timely feedback.
• Hire, train, retain and motivate team members - develop and implement new training and service standards.
• Expo food, ensuring items are made to Executive Chef's expectations.
• Perform opening and closing procedures and take deposits to the bank.
• Review budgets and P&L statements and develop a plan for possible improvements and forecast for the future.
• Work with clients to book private events at the facility.
• Utilize a coaching mentality when working with staff and seek to encourage, be hands on, and continuously train.
• Have open availability Wednesday - Sunday, with occasional Monday/Tuesday private events.

General Manager Skills & Experience

• Conflict resolution skills
• Interviewing and training experience a plus
• Experience with Toast and Open Table a plus
• Excellent verbal and written communication
• Management level front of house experience

General Manager Benefits

• Voluntary supplemental insurance plans available
• $50-$55k, depending on experience
• Paid holidays and two weeks PTO
• Discounts at all Trolley House Hospitality companies including catering services, Parterre restaurant, and vending items in our warehouse
• Medical, Dental, and Vision insurance plans available
• 401(K) retirement plan and company match after 1 year of employment