Assistant General Manager Jobs

Let us welcome you home to The Hamlets in Duncan, BC.

Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home.

This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavours.

As the Assistant General Manager you are responsible for providing day-to-day operational support. This includes an understanding finance, occupancy, resident support, employee/labour relations, as well as relationship building with our support services team.

Responsibilities

• Attends and participates regional general manager meetings.
• Operate within budget, maintain operating records, and effective use of resources.
• Other duties as assigned to support operational requirements
• Ensures appropriate marketing, advertising and public relations activities are coordinated in order to maintain a positive image in the community.
• Establish and maintain positive relationships with residents, their families, and employees.
• Conduct annual performance reviews for department managers, and any other support employees. Ensuring departmental managers complete annual performance reviews for their team.
• Ensures that all receivables are collected on time and that bank deposits are made regularly.
• Assumes on call responsibility and delegates as required.
• Ensures orientation programs for new residents are conducted
• Ensures appropriate transfer and discharge of residents according to terms as set out in the Agreement.
• Onboard, mentor, and supervise all department managers and conducts regular staff meetings.
• Meet with prospective residents and their families, conduct tours in the absence of the marketing manager and/or marketing assistant.
• Maintain compliance with resident, personnel and financial records according to provincial legislation.
• Ensures compliance with all governmental legislation and Optima Living policies and procedures, including all aspects of health and safety. Review, respond, and act where necessary on all reports of inspection authorities.
• Ensure effective performance of all departments through coaching and mentorship.
• Produce reports as needed by support services.
• Ensure upkeep of the physical building and grounds maintenance meets standards.
• Develops and maintains positive public relations with residents, their families and the community, promoting the site in the community.
• Assure the provision of high-quality resident services.
• Assumes responsibility for achieving occupancy goals.
• Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills.
• Ensures the needs of residents are assessed on admission and as required thereafter, assists in making recommendations to residents, families or staff to promote resident independence and a smooth transition.

Qualifications And Experience

• Experience in a residential care setting is preferred
• Demonstrate the ability to prioritize and problem solve
• Exceptional interpersonal skills with peers, residents, visitors and operational partners
• Experience in a unionized environment is preferred
• Superior organizational skills with the ability to handle multi-resident requests
• Completion of CPR and First Aid is an asset
• Minimum (5) five years of experience in Property Management
• Completion of diploma or degree program in healthcare administration/ long-term care or hospitality
• Superior oral and written communication skills

Conditions of Employment

• Clear Police Information Check
• COVID-19 vaccination proof. This requirement may be waived if you have received an exemption through the provincial government.
• Clear Vulnerable Sector Check

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